LaCie Network Space MAX - Page 62

LaCie Network Space MAX • DESIGN BY NEIL POULTON Troubleshooting
User Manual page 62
The Network Space MAX
doesn’t appear on the
network.
By default the LaCie Network Space MAX is configured to retrieve its IP address from a DHCP server. If
your network is managed by a DHCP server and you cannot access your LaCie Network Space MAX, try
checking your DHCP server’s log. To get the IP address, run LaCie Network Assistant, which is located on
the LaCie Storage Utilities CD-ROM. If no DHCP server detected, the product will run APIPA to assign
itself an IP address. To change this IP address, use LaCie Network Assistant.
Is the IP address properly set? For more information, please see section 4.8. Dashboard: Net-
work.
Does your network require devices to
be assigned a static IP address?
To assign a static IP address, see section 2.5. Assign a Static IP
Address.
LaCie Network Assistant is not
working as described in this
manual.
Are you using an obsolete version of La-
Cie Network Assistant?
Install the latest version of LNA to ensure all features work cor-
rectly.
A user does not have access
to the LaCie Network Space
MAX.
Has the administrator created an ac-
count for the user?
In order for a another user to access the LaCie Network Space
MAX, two conditions must be met: 1) the administrator must
create and provide the user with username and password;
2) the LaCie Network Space MAX must be connected to the
network via Ethernet for users to access the drive.
I can not access my account.
I enter my login and password
and receive an error mes-
sage.
Is your password correct? If you input an email address in the User page, you can retrieve
your password. To do this, click on the “forgot my password”
link on the login page. Follow the instructions to complete the
retrieval.
I’ve noticed a delay in access-
ing the shares.
Are you transferring multiple files simul-
taneously?
Access to a share can slow down during simultaneous file trans-
fers.
I cannot see the media files
stored in the LaCie Network
Space MAX on my UPnP AV
media player or adapter.
Are the media files stored on a public
share?
UPnP AV devices will only discover media files stored on public
shares. Files stored in non-public shares are not accessible to
UPnP devices.