Lenovo ThinkServer TS440 - Basic Troubleshooting Tables; Thinkserver Easystartup Program Problems

•ThinkServerDiagnosticTool
•ThinkServerSystemProleCollectionTool
Touseadiagnosticprogram,dothefollowing:
1.Gotohttp://www.lenovo.com/driversandfollowtheinstructionsontheWebpagetolocateadiagnostic
program.
2.Downloadandunzipthediagnosticprogrampackagetogetthediagnosticprogrampackagefolder.
3.OpenthediagnosticprogrampackagefolderandruntheQTW.exele.
4.Selectthelanguagewhenprompted.Then,clickContinue.
5.ReadtheEnd-UserLicenseAgreement(EULA)termscarefullyandclickAccepttostarttheprogram.
6.Followtheinstructionsonthescreentousethediagnosticprogram.
Fordetailedinformationaboutusingadiagnosticprogram,refertotheuserguideofthediagnosticprogram,
whichisavailablefordownloadat:
http://www.lenovo.com/drivers
Basictroubleshootingtables
Usethebasictroubleshootinginformationtondsolutionstoproblemsthathavedenitesymptoms.
ThinkServerEasyStartupprogramproblems
Followthesuggestedactionsforthecorrespondingsymptomintheorderinwhichtheyarelisteduntilthe
problemissolved.Ifnoneoftheseactionssolvetheproblem,see“Troubleshootingprocedure”onpage
145forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.Iftheproblem
cannotbesolvedbyyourself,seektechnicalassistance.SeeChapter8“Gettinginformation,help,and
service”onpage151
.
Note:Ifyouareinstructedtoremove,install,orreplaceanyCRUs,refertotherelatedprocedureinChapter
6“Installing,removing,orreplacinghardware”onpage63.
Symptom
Action
TheThinkServerEasyStartupDVDdoesnotstart.1.EnsurethattheserversupportstheThinkServer
EasyStartupprogramandhasabootableDVDdrive.
2.Ensurethatyouhavesettheopticaldrivewiththe
ThinkServerEasyStartupDVDastherststartup
device.
3.Verifyiftheopticaldriveorthedischasproblems.
See“Opticaldriveproblems”onpage147.
Theoperatingsysteminstallationprogramcontinuously
loops.
Makemorespaceavailableontheharddiskdrive.
TheThinkServerEasyStartupprogramcannotstartthe
operatingsystemmedia.
1.Ensurethattheoperatingsystemmediaissupported
bytheThinkServerEasyStartupprogramversion
yourareusing.Foralistofthesupportedoperating
systems,refertotheuserguideandcompatibility
notesfortheThinkServerEasyStartupprogram
throughtheprogrammaininterface.See“Starting
theThinkServerEasyStartupprogram”onpage53
.
2.Verifyiftheopticaldriveorthedischasproblems.
See“Opticaldriveproblems”onpage147.
146ThinkServerTS440UserGuide