Lenovo ThinkServer TS440 - Hard Disk Drive Problems

Harddiskdriveproblems
Followthesuggestedactionsforthecorrespondingsymptomintheorderinwhichtheyarelisteduntilthe
problemissolved.Ifnoneoftheseactionssolvetheproblem,see“Troubleshootingprocedure”onpage
145forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.Iftheproblem
cannotbesolvedbyyourself,seektechnicalassistance.SeeChapter8“Gettinginformation,help,and
service”onpage151
.
Notes:
1.Ifyouareinstructedtoremove,install,orreplaceanyCRUs,refertotherelatedprocedureinChapter6
“Installing,removing,orreplacinghardware”onpage63.
2.Iftheservermodelcomeswithhot-swapharddiskdrives,thestatusLEDsoneachhot-swapharddisk
drivehelpyoueasilyidentifyaproblem.See“Hot-swapharddiskdrivestatusLEDs”onpage26.
Symptom
Action
Anewlyinstallednon-hot-swapharddiskdriveisnot
recognized.
1.Ensurethat:
•Thesignalcableandconnectorarenotdamaged.
•Thenon-hot-swapharddiskdriveissecurely
connectedtothecorrectSATAconnectoronthe
systemboardandtheSATAconnectorisenabled
intheSetupUtilityprogram.See“UsingtheSetup
Utilityprogram”onpage45.
•Allcablesandjumpers(ifany)areinstalled
correctly.
2.Ifyouhaveanydiagnosticprograms,runthe
diagnosticprogramstotesttheharddiskdrive.
3.Reinstallthenon-hot-swapharddiskdriveand
reconnectcables.
4.Replacethesignalcableforthenon-hot-swaphard
diskdrive.
5.Replacethenon-hot-swapharddiskdrive.
Anewlyinstalledhot-swapharddiskdriveisnot
recognized.
1.Ensurethatthedriveisinstalledintothecorrectdrive
bay.
2.Restarttheserver.
3.Removethedrivefromthebay,wait45seconds,
andreinsertthedriveintothebay,makingsurethat
thedriveconnectstothehot-swapharddiskdrive
backplane.
4.Ifyouhaveanydiagnosticprograms,runthe
diagnosticprogramstotesttheharddiskdrive.
5.Ensurethatthehot-swapharddiskdrivebackplane
iscorrectlyseated.Whenitiscorrectlyseated,
thedriveassembliescorrectlyconnecttothe
backplanewithoutbowingorcausingmovementof
thebackplane.
6.Ensurethatthecableconnectioniscorrect.See
“Connectingthecables”onpage34
.
7.Reconnectthebackplanepowercableandrepeat
step1throughstep4.
8.Reconnectthebackplanesignalcableandrepeat
step1throughstep4.
148ThinkServerTS440UserGuide