Lenovo ThinkServer TS440 - Optical Drive Problems

Opticaldriveproblems
Followthesuggestedactionsforthecorrespondingsymptomintheorderinwhichtheyarelisteduntilthe
problemissolved.Ifnoneoftheseactionssolvetheproblem,see“Troubleshootingprocedure”onpage
145
forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.Iftheproblem
cannotbesolvedbyyourself,seektechnicalassistance.SeeChapter8“Gettinginformation,help,and
service”onpage151.
Notes:
1.Ifyouareinstructedtoremove,install,orreplaceanyCRUs,refertotherelatedprocedureinChapter6
“Installing,removing,orreplacinghardware”onpage63.
2.Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thisactionstepisreservedfora
trainedservicetechnicianandmustbeperformedonlybyatrainedservicetechnician.
Symptom
Action
Theopticaldriveisnotrecognized.1.Ensurethat:
•Thesignalcableandconnectorarenotdamaged
andtheconnectorpinsarenotbent.
•Theopticaldriveissecurelyconnectedtothe
correctSATAconnectoronthesystemboardand
theSATAconnectorisenabledintheSetupUtility
program.See“UsingtheSetupUtilityprogram”
onpage45
.
•Allcablesandjumpers(ifany)areinstalled
correctly.
•Thecorrectdevicedriverisinstalledfortheoptical
drive.
2.Runanyopticaldrivediagnosticprogramsifyou
have.
3.Reinstalltheopticaldriveandreconnectcables.
4.Replacethesignalcablefortheopticaldrive.
5.Replacetheopticaldrive.
6.(Trainedservicetechnicianonly)Replacethesystem
board.
Adiscisnotworkingcorrectly.1.Ensurethatthediscisintheopticaldrivewiththe
shinysidefacingdown.
2.Ensurethatthediscsurfaceiscleanandnot
scratched.
3.Checkthediscorpackageforregionalcoding.You
mightneedtopurchaseadiscwithcodingforthe
regionwhereyouareusingtheproduct.
4.Restartthediscplayerprogram.
5.Restarttheserver.
6.Runanyopticaldrivediagnosticprogramsifyou
have.
7.Reinstalltheopticaldriveandreconnectcables.
8.Replacethesignalcablefortheopticaldrive.
9.Replacetheopticaldrive.
Chapter7.Troubleshootinganddiagnostics147