2-26 Lexmark™ E360d, E360dn
4513-420, -430
Main motor service check
Media feed clutch service check
FRU Action
Main motor gear drive
Main motor cable
LVPS/HVPS
Controller board
Warning: Do not
replace the operator
panel and controller
board at the same
time. Each card
contains the printer
settings. When either
of these cards is new,
it obtains the settings
from the other card.
Settings are lost when
both are new and
replaced at the same
time.
Turn off the printer, and unplug the main motor cable at J17. Turn on the printer, and check
for the following voltages at J17:
Verify ground at pin 5 for both the card and cable.
• If these voltages are correct, then check the main motor cable for continuity.
- Remove the left side cover to access the connector on the motor.
- If continuity exists on each wire, then replace the main motor gear drive which
includes the motor.
- If continuity does not exist on one or more of the wires, then call the next level of
support.
• If these voltages are not correct, then see “Controller board connector pin values”
on page 5-2, or replace the controller board. See “Controller board removal” on
page 4-6.
Step Action and questions Yes No
1 Clear the paper path of all sheets of
paper. Turn on the printer. Open the front
door of the printer.
Is the paper overlapping with no space
between the trailing edge of the first
sheet and leading edge of the second?
Go to step 3. Go to step 2.
2
Check the paper path sensors for any dirt,
dust or paper that might be obstructing
the sensors.
Does this solve the problem?
Problem resolved Go to step 3.
3
Replace the media feed clutch. See Go to
“Media feed clutch removal” on
page 4-41.
Does this solve the problem?
Problem resolved Contact your next level of
support.
J17 pins Voltages
Pins 1-4, 6 Approx. 5 V dc
Pins 7-9 18 V dc-24 V dc
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General
Weight and Dimensions
