Finisher jam service check
Action Yes No
Step 1
Open the rear door and check the flag of the sensor (stapler pass
through). If damaged, then replace the sensor. See
“Sensor
(stapler pass through) removal” on page 413.
Remove the left cover, reseat the sensor connector on the
controller card, and then POR the machine.
Does the error remain?
Go to step 2. The problem is
solved.
Step 2
Check the sensor (stapler pass through) for proper operation. Enter
Diagnostics Menu and navigate to:
FINISHER TESTS > Sensor Test
Select Pass and Media.
Does the status shown on the control panel change each time the
sensor is toggled?
Go to step 3. Replace the sensor.
See
“Sensor (stapler
pass through)
removal” on
page 413.
Step 3
Open the stapler service cover, reseat all connectors on the
controller card, and then POR the machine.
Does the error remain?
Replace the
controller card. See
“Stapler controller
card removal” on
page 397.
If the error persists,
then go to step 4.
The problem is
solved.
Step 4
Check the paper path of the stapler for obstructions.
Is it free of obstructions?
Go to step 5. Remove all
obstructions along
the paper path.
Step 5
Check the paper path for damage.
Is the paper path free of damage?
If the error remains,
then contact the next
level of support.
Replace the staple
finisher option. See
“Staple
finisher
option removal” on
page 381.
7016
Diagnostic information
103
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