Troubleshooting23
Error Possible Causes Solutions
• Mouse not detected by
system.
• Mouse cable is not firmly
connected to the system.
Mouse is not connected to
the system.
• Firmly connect the mouse ca-
ble to one of the USB ports.
• System needs to be reset • Power off the system (discon-
nect power cable). Firmly
connect a USB mouse to one
of the USB ports. Reconnect
the power cable to the DC
12V port on the rear panel.
• There is no picture on se-
lected channels / camera
picture is not being displayed.
• Camera cables are loose or
have become disconnected.
• Check the camera video ca-
ble and connections.
• Disconnect and reconnect
the cable at the system and
at the camera.
• Try moving the camera to an-
other channel or use another
cable.
• The system beeps at startup. • The beep at startup is normal.
• The system beeps during
motion detection.
• Motion detection is enabled
and the alarm buzzer is
activated.
• Open the Main Menu and
click
>Event>Mo-
tion>Motion Detect. Uncheck
Buzzer for each channel and
click Apply.
• I am not receiving email
notifications.
• Email notification is disabled. • Ensure you have configured
email notification. For details,
see 15.3.5 Configuring Email
Alerts, page 59.
• Send Email setting not en-
abled in Event menu.
• Make sure that Send Email is
enabled for any events you
want to be notified of.
#LX400060; r.35927/36038; en-US
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