MERLIN LEGEND Communications System Release 6.1
Maintenance and Troubleshooting
555-661-140
Issue 1
August 1998
Page 1-10
Using SPM
Dialing the System Operator
If you do not know the remote access trunk number, dial the number for the
customer’s system. To dial the operator, follow the steps below.
!Start SPM. When the Welcome message appears, press any key.
!Enter the command to put the modem in originate mode (this
command varies depending on the type of modem you are using).
!Pick up the handset on the T/R telephone and dial the customer’s
system operator (the Listed Directory Number for the customer’s
system).
!When the attendant answers the call, explain what you are doing
and ask for any passwords you may need; then ask the operator to
transfer you to the modem by pressing the Transfer button and then
dialing
.
NOTES:
1. If the password is not known, check the System Information
Report or ask to speak with the system manager.
2. You can change the password without knowing the old
password only when you perform onsite maintenance through
the ADMIN jack.
!When you hear the modem tone, hang up.
!If nothing appears on the SPM screen, press
1
.
!Enter the password.
When the
3DVVZRUG: prompt appears, type the password (do not press
1
). The SPM main menu appears, and you are ready to proceed
with remote maintenance.
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