44 Matrox Extio 3 Series – User Guide
Troubleshooting
What to do if you have a problem
If you experience problems with your Matrox product:
Make sure your Matrox device is properly installed, you’re using the correct connectors,
and that all connectors are properly fastened.
Try rebooting or resetting your device (see “Rebooting or resetting your Extio 3 device”,
page 41).
Make sure you have administrator rights on the system you want to use. For more
information, see Windows documentation.
For more information on problems related to Matrox Extio Central Manager software,
see the Matrox Extio Central Manager User Guide.
If your problem persists, contact Matrox. For more information, see “Customer support”, page 57.
Common problems and solutions
This section addresses specific problems to your Matrox product that could prevent you from using
your system or product.
Problem After changing operation mode, Extio 3 device doesn’t work
1
Cause
Your Extio device may be trying to use settings that no longer exist.
1
Solution
Try performing a configuration reset of your Extio devices. A configuration reset restores the
default settings of your Extio 3 device. For more information, see “Changing the operation
mode of your devices”, page 43.
Problem Extio device not discovered on the network
1
Cause
Your Matrox product may not be properly installed or connected.
1
Solution
Verify the connection and status LEDs on your Matrox product (see “Validating your Extio
3 setup”, page 12). Also, make sure your Matrox product is properly installed or connected,
and that all connectors are properly fastened.
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