5-1
5 Troubleshooting
5.1 Overview
In this chapter, equipment problems are listed along with possible causes and
recommended corrective actions. Refer to the tables to check the monitor, identify and
eliminate the troubles.
The troubles we list here are frequently arisen difficulties and the actions we recommend
can correct most problems, but not all of them. For more information on troubleshooting,
contact our Customer Service Department.
5.2 Part Replacement
Printed circuit boards (PCBs), major parts and components in the monitor are replaceable.
Once you isolate a PCB you suspect defective, follow the instructions in 6 Disassembly and
Repair to replace the PCB with a known good one and check that the trouble disappears or
the equipment passes all performance tests. Defective PCB can be sent to us for repair. If the
trouble remains, exchange the replacement PCB with the original suspicious PCB and
continue troubleshooting as directed in this chapter.
To obtain information on replacement parts or order them, refer to 7 Parts.
5.3 Checking Equipment Status
Some troubleshooting tasks may require you to identify the hardware version and status of
your monitor. To check equipment status:
1. Select [Main]→[Maintenance >>]→[Monitor Information >>]. Then you can view the
information on system start time, self check, etc.
2. Select [Main]
→
[Maintenance >>]
→
[Factory Maintenance >>
→
] enter the required
→
password [Ok
→
] [Monitor Information >>]. You can also view the information on the
monitor’s current status.
5.4 Checking Software Version
Some troubleshooting may involve software compatibility. Thus it requires you to know your
monitor configuration and software version. For detailed information on version
compatibility, please contact our Customer Service Department. To view information on the
system configuration and system software version,
Select [Main]→[Maintenance >>]→[Factory Maintenance >>]
→
Enter the required
→
password [Ok
→
] [Software Version >>]. You can also view the information on system
software version and module software version.
To Next Page
Loading...
