Applications
75
Your Assistant
Your Assistant provides the following:
• Simplified Call Management - The Your Assistant desktop control panel offers intuitive
visual point and click access to the call management features of the 3300 ICP. Ad hoc
conference calls can be managed by dragging and dropping the name of a participant into
the conference. Your Assistant remembers the most frequently dialed numbers and makes
them easily accessible from a centralized drop-down menu.
• Data and Telephony Presence and Availability - Your Assistant maximizes successful
communication by indicating if people are on the phone, away from their desk, available
for secure instant chat, or wanting data collaboration.
• Corporate Secure Incorporated Instant Messaging (IM) - IM and file sharing features
offer security as well as cohesive teamwork. Users can initiate single or multi-party chats
at the click of a mouse and share documents by dragging and dropping files into chat
sessions.
• Versatile Call Forward Options - Allows users to set up multiple call forward profiles. Your
Assistant also supports real-time call forwarding to other extensions, external phone
numbers and voice mail via a simple interface.
• Knowledge Management - Allows users to associate files in various formats (Microsoft
Word, Excel, PowerPoint and PDF) and Microsoft Outlook emails to a contact in their
Corporate Contacts list and their PIM (Microsoft Outlook is supported). When a contact
calls, their associated items are made available to the user for quick access.
• Caller Line ID-based Routing - Allows user to set up automatic call handling policies based
on rules applied to specific caller line IDs. For example, users can forward selected calls
to voice mail at specific times of the day. This allows users to take important calls while
routing all other calls to voice mail.
• Directory Integration - Supports Corporate Directory for the 3300 ICP and LDAP database
interface. If the user selects the Corporate Directory option, their Corporate Contacts list is
populated with data from the 3300 ICP telephone directory. If the user selects the LDAP
database interface option, it enables integration with additional PIMs and databases that
support LDAP. The LDAP interface utility within Your Assistant maps the data fields in the
external database to fields within Your Assistant.
• Web Window - A smaller browser window is provided as a shutter within the Your Assistant
main window. This browser window is used to display timely notification of relevant
information. It can be used to broadcast important messages to users within an enterprise.
• Federated Servers - Your Assistant servers in multiple locations can share IM and
presence information between servers.These federated servers allow Your Assistant users
in one office to view the presence and availability of Your Assistant users in another office
in the same network.
• Centralized Call Logging - The Your Assistant server can log incoming calls for Your
Assistant clients while the client software is not running. When Your Assistant is started,
the Your Assistant server updates the client with all the cached call log information since
the last client session and displays it in both the Call History and Call Log window.
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