3300 ICP General Information Guide
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• Outlook Synchronization - Your Assistant (release 3.1 and later) provides synchronization
of contact data between Your Assistant and Outlook for contacts imported into the Your
Assistant Personal Contacts list. Synchronization flows from Outlook to Your Assistant only
which means that only the changes made within Outlook are reflected in Your Assistant.
Your Assistant Softphone
Your Assistant Softphone includes all of the features listed above as well as these additional
features:
• Embedded PC Softphone - Provides a embedded IP-based software telephone from a
remote PC or laptop. This allows the remote user connected to the enterprise via a secure
network connection to appear as though they are at their desk.
• Record calls - Allows user to record calls and save them to their PC.
Your Assistant Video and Data Collaboration Module
Your Assistant Video and Data Collaboration Module allows users to easily escalate a voice
call into a video and/or data conference at any time. The module includes all of the features
listed above (with or without softphone). Collaboration sessions can be scheduled with a
meet-me URL to start a conference or created during a call for on-demand collaboration. This
multimedia collaboration module offers internal and external users application sharing and
co-browsing, remote desktop control and multi-party desktop video conferencing. Any user in
an organization that has a Your Assistant license can create on-the-fly collaboration and
conferencing sessions with other colleagues within the organization or with the public. Your
Assistant eliminates the need to pay for hosted services and calling a web hosting provider to
book time. The Your Assistant Video and Data Collaboration Module offers the following key
features:
• Sharing of Power Point presentations, documents, applications, desktop regions and entire
desktops.
• Annotation and white boarding capability.
• Video conferencing (using USB web camera). There is a 10 party maximum in collaboration
session and a 20 party maximum in video only session.
• Setting up web conference from within the Your Assistant GUI while on a call (Voice First).
• Pre-scheduling collaboration sessions within Your Assistant.