11 User Support
Troubleshooting
225
Finding space in program memory
• Stop programs you are not currently using.
In most cases, programs automatically stop to free needed memory. However, in
some situations, such as when confirmation dialog boxes are waiting for a user
response, the program may not be able to automatically stop. To check the state of
your active programs:
(a) Tap > Settings .
(b) On the System tab, tap Memory.
(c) On the Running Programs tab, tap the program you want to view, then tap
Activate.
(d) Close any open windows or messages and return the program to list view.
If this doesn’t work, you can stop the program manually.
(a) Close all open confirmation dialog boxes and return the program to list view.
(b) Stop the program by tapping Stop or Stop All on the Running Programs tab.
• Clear storage memory as described in the preceding section.
This frees some storage memory so that it can be allocated to program
memory.
• Perform a soft reset on your device. See “To perform a soft reset” on page
229 for more information.
Screen problems
Screen freezes or responds slowly
Perform a soft reset on your device. See “To perform a soft reset” on page 229 for more
information.
Screen is blank
Press and hold the Power button for a full second. If that doesn’t work:
• Remove the battery pack and check if the SIM card holder is closed properly.
• If you are using the device on battery power, shift the device to AC power.
• Perform a soft reset on your device. See “To perform a soft reset” on page
229 for more information.
Screen is dark
Prolonged exposure to direct sunlight may cause your device screen to temporarily
darken. This is normal for LCD screens and is not permanent.
Screen is hard to read
If you’re having a hard time viewing a document in:
• Notes - try changing the size of the view. To do this, tap a zoom percentage
on the Menu.
• Word Mobile and Excel Mobile - try changing the size of the view. Tap View
> Zoom, then select a zoom percentage.
• Internet Explorer - try changing the font size. Tap View > Text Size, then
select a size.
Screen flashes on then off when power button is pressed
This occurs when the screen backlight has automatically turned off but the device is still
powered on.
• Tap the screen or press a key to light the display.
• Set the backlight off time to greater than or equal to the power off time.
Tapping and writing problems
Inaccurate response to stylus taps
Recalibrate the screen. See “Recalibrating the screen” on page 228 for more
information.
Slow or no response
Perform a soft reset on your device. See “To perform a soft reset” on page 229 for more
information.
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