Motorola WAVE PTX TLK 110 - English; Default Chapter; Table of Contents

Contents
List of Tables............................................................................................................... 3
Intellectual Property and Regulatory Notices.......................................................... 4
Foreword......................................................................................................................5
Notations Used in This Manual......................................................................................................5
Document History....................................................................................................... 6
Related Publications...................................................................................................7
Chapter 1: Introduction.............................................................................................8
Chapter 2: Troubleshooting..................................................................................... 9
2.1 Entering Maintenance Mode....................................................................................................9
2.2 Connecting to the Maintenance Mode Portal...........................................................................9
2.3 Generating Diagnostic Logs Locally...................................................................................... 10
2.4 Wiping Device Locally............................................................................................................10
2.5 Types of Service Codes or Failure........................................................................................ 10
2.5.1 No Connection to the Cellular Network....................................................................10
2.5.2 No Connection to the Device Management Server..................................................11
2.5.3 No Connection to the WAVE PTX Server................................................................ 11
2.5.4 WAVE PTX Activation Failure..................................................................................12
2.5.5 Wrong Display and Voice Announcements Language.............................................12
2.5.6 No Channels............................................................................................................ 13
2.5.7 User Disabled.......................................................................................................... 13
2.5.8 Reporting Wrong/Stale Location.............................................................................. 14
2.5.9 Scanning and Call Feature Problems...................................................................... 14
2.5.10 Downloading and Installing Software Update Problems........................................ 15
2.5.11 Bluetooth Connectivity Problems........................................................................... 16
2.5.12 Hardware Problems............................................................................................... 16
MN009548A01-AA
Contents
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