NCR 7167 - Receipt Printing Is Light or Spotty; LED (Slip Table) Does Not Come on; Forms Skew or Catch

7167 Owner’s Manual Chapter 3: Solving Problems
November 2003
46
Receipt Printing is Light or Spotty
Problem What to Do Where to Go
Thermal print head may be dirty Open the receipt cover and clean the thermal
print head with cotton swabs and isopropyl
alcohol.
Caution: Do not use the alcohol to clean other
parts of the printer. Damage will occur.
Contact a service representative if this does
not resolve the problem.
See “Cleaning the Printer”
in chapter 2.
See “Contacting a Service
Representative” later in
this chapter.
Note: The thermal print head does not normally require cleaning if the
recommended paper grades are used. If non-recommended paper has been
used for an extended period of time, cleaning the print head with the
alcohol and cotton swabs will not be of much benefit. See “Ordering
Thermal Paper” in chapter 1 for recommended paper.
LED (Slip Table) Does Not Come On
Problem What to Do Where to Go
Form or check not inserted
properly
Line up the form or check against the guide
(wall) and slide it toward the back of the
printer until it contacts the form stop and can't
go any further. Extra long forms may need to
be inserted from the side to disengage the
form stop.
Contact a service representative if this does
not resolve the problem.
See “Printing on Forms or
Checks” or “Validating
and Verifying Checks” in
chapter 2
See “Contacting a Service
Representative” later in
this chapter.
Forms Skew or Catch
Problem What to Do Where to Go
Form or check skewing or
catching in slip station due to an
obstruction or paper jam
Open the front cover and check for any paper
jams or obvious obstruction in the slip station.
Clear the obstruction or jammed paper.
Contact a service representative if this does
not resolve the problem.
See “Contacting a Service
Representative” later in
this chapter.