Error/Description Local Sync Resolution* Remote Sync Resolution*
Server connection could
not be established.
When link with the
server cannot be
established at start of
Sync session, error
displays and Sync is
canceled.
l
Check the USB cable is attached.
l
Check that Intellisync icon is displayed on
Windows Taskbar and is not crossed out.
l
If USB cable is attached and a cross displays on
Intellisync icon, restart Intellisync software.
l
Detach and attach USB cable.
l
If all the above steps fail, restart PC and power the
phone Off and power it back On.
l
Check that the wireless phone has service and the
service provider is displayed.
l
Check that the GPRS icon displays on the phone. If
it does not display, check with your service provider
to confirm you have GPRS service in your area and
that it is enabled.
Invalid user name or
password. Server has
rejected the user name
and password.
l
Check the password set in the SyncML security
options screen in the PC Intellisync software.
These entries should match the wireless phone
user id password.
l
Check the SyncML configuration. Make sure that
the user id and password are the same as
assigned to you by the Internet service provider.
The user id and passwords are case sensitive.
Synchronization
canceled.
There is an error during
Sync.
l
Retry Sync a couple of times.
l
Reset SyncML logs and retry Sync.
l
Power the phone Off, back On, and try Sync again.
l
Check that the total phone entries have not
reached full limits. If full, then start deleting some
entries.
l
Retry Sync a couple of times.
l
If you are getting the cancellation immediately after
starting, power the phone Off and back On. The
wireless phone connectivity has to be reset.
Sync Started or Sync in
progress screen is
displayed for a long
time.
Phone received some
data from server.
l
Check that “Accept” or “Cancel” has been selected
on the Intellisync Accept dialogue box.
l
Restart Intellisync and initiate Sync again.
l
The Sync process may take a long time due to poor
data rate, bad service, the number of entries, or the
type of Sync process. If taking a long time, cancel
Sync and try again. Just remember that the next
synchronization will be a full Sync process after a
Sync process is interrupted or canceled.
Device Full. Server has
more than the maximum
amount allowed in the
Phonebook, Scheduler,
or ToDo tasks.
l
Intellisync handles the error and “Device Full”
message does not appear on the phone.
l
Cleanup old and unwanted entries in the remote
server.
* Check the resolution items in sequence listed.
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