NEC DT900 Series

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DT900/DT900S Series Phone User Guide P/N 540-446r0 vii

The Netherlands

NORTH AMERICA

NEC Corporation of America

3929 W John Carpenter Fwy

Irving, TX 75063-2909

Telephone: 1-800-240-0632 (800-2400-NEC)

Fax: 1-888-318-7932

Authorized Associates and Resellers:

Phone: 1-800-752-6275

Fax: 214-262-5566

Website: www.necam.com

WORLDWIDE OFFICES

For the latest information on offices in your area, visit www.nec.com and select your

area.

Main Page

Notices4
Document Revision History5
Document Feedback6
Document Information6
Table of Contents9
Overview21
Supported Phone Models21
Introduction to the DT900 Phones23
DT900 Series Phones23
Platform Compatibility23
Keys and Parts23
DT Series Phone Specifics24
Speed Dial Key Numbering for ITK-6D Phones24
Monitor Presence Icons for ITK-6D Phones24
DT920 (ITK-6D) Speed Dial Key Numbering24
Presence Monitor Settings and Speed Dial Keys25
Programmable Key Information25
Monitor Presence LED Colors for Speed Dial Keys25
DT920S(ITK-32LCGS) Keys and Parts30
DT930S(ITK-32TCGS) Keys and Parts32
To Display the Menu List Using the Menu Key44
Volume Display Icons for DT92044
Use Menu and Cursor Pad to Access the Personal Directory45
Use Cursor Pad to Access Personal Directory45
Gigabit Ethernet Licensed Support47
ITK-8LCX Phone Specifics47
Programmable Key Information Display47
Scroll Key47
Monitor Presence Icons for DT900/DT900S Phones48
Itk-8Tcgx/Itk-32Tcgs48
Installation51
Before You Begin51
Adjusting Angle of Tilt Leg51
To Raise Tilt Leg51
Tilt Levels51
To Lower Tilt Leg52
Leg Stoppers52
Connecting the Phone53
To Attach the Handset53
Leg Stoppers53
To Connect LAN Cable to the Phone54
To Access User Settings on the ITK-8TCGX and ITK-32TCGS54
Handset Connection54
Phone/Lan Connection54
To Connect a Headset (Optional)55
To Connect a Computer (Optional)55
Multi Settings Icon55
Settings Icon55
Basic Settings/Configuration57
Basic Setup with the Cursor Pad58
To Adjust the Ringing Volume58
To Adjust the Soft Ring Volume (Sip@Net Platforms)58
To Adjust the Headset Ringing Volume58
To Adjust the Call Volume (Handset)58
To Adjust the Call Volume (Headset)58
To Adjust the Call Volume (Speaker)58
Basic Setup with the Menus and Cursor Pad59
To Access User Settings on the ITK-8TCGX and ITK-32TCGS59
To Select an Internal Ringtone59
Multi Settings Icon59
Settings Icon59
To Select an External Ringtone60
To Enable an External Headset60
To Set External Headset Ringing (Optional)61
To Set the Call Waiting Volume61
To Set the Hold Reminder Volume62
To Change the Display Language62
To Set the Date Format62
Date Formats62
To Set the Time Format63
To Adjust the LCD Contrast63
To Change the LCD Backlight Timeout63
To Disable the Screen Saver (8LCX and 8TCGX)64
To Change the Screen Saver Waiting Time (8LCX and 8TCGX)64
To Clear User Settings64
To Clear Personal Directory65
Clear Confirmation Softkeys65
Data Clear Confirmation Acceptable User Actions/Keys65
To Clear Call History66
Data Clear Confirmation Acceptable User Actions/Keys66
Clear Confirmation Softkeys66
To Restart Your Phone67
To Restart Your Phone on the ITK-32LCGS and ITK-32TCGS67
Multi Settings Icon67
Settings Icon67
To View the Phone Settings68
To View the Phone Settings on the ITK-32LCGS and ITK-32TCGS68
To View the Firmware Information for Your Phone68
To View Firmware Information on the ITK-32LCGS and ITK-32TCGS68
Multi Settings Icon68
Settings Icon68
To View the IP Address of Your Phone69
To View the IP Address on the ITK-32LCGS and ITK-32TCGS69
Multi Settings Icon69
Settings Icon69
To View the Maximum Numbers of Calls You Can Handle70
On Your Phone70
To View the Maximum Numbers of Calls You Can Handle on the ITK-32LCGS and ITK-32TCGS70
Multi Settings Icon70
Settings Icon70
Speed Dial and Personal Directory Character Sets71
Numeric Character Set74
Character Entry Mode Icon Displays74
Security Features75
Secure Calls75
Secure Signaling76
Secure Media76
Secure Registration Icon76
Secure Media Icon (Secure Media, Unsecure Signaling)76
Secured/Unsecure Signaling and Media Scenarios Icons76
Errors and Debugging78
TLS Errors78
Basic Phone Operation81
Basic Call Operation82
Answering Calls82
To Answer an Incoming Call82
To Reject an Incoming Call82
Placing Calls82
To Place an External Call82
To Place an Internal Call83
Call Duration83
Ending a Call83
Redialing a Number83
Hold/Resume a Call84
To Hold/Resume a Call84
Using a Headset to Make and Receive Calls84
To Make Calls with Your Headset84
To Answer Calls with Your Headset85
To Transfer the Current Call to Your Headset85
Call Waiting/Concurrent Calls85
To Answer the Other Incoming Call (Call Waiting)85
To Place a Second Call (Concurrent Call)85
To Switch between Calls86
Call Transferring and Conferencing86
Conferencing Calls86
To Conference Two Calls86
To Hold/Resume a Conference Call87
To Call Another Party While on a Conference Call87
To Split a Conference Call87
To Switch between Two Calls88
Hang up While Conferencing88
Transferring Calls88
Attended Transfer88
Blind Transfer89
Unattended Transfer89
To Shuttle between Calls During an Attended Transfer89
To Split Calls into Two Calls When Transferring (Transfer Split)90
Advanced Messaging Features90
Message Waiting Indication90
Accessing Voice Mail90
Programmable Keys91
Speed Dial and Programmable Keys92
Speed Dial Key Configuration92
Duplicate Entries in Speed Dials92
Using the Feature Key92
To View Speed Dial Key Information for Programmed Speed Dial Keys93
Speed Dial Key Operation93
To Originate a Call from Speed Dial Keys93
Speed Dial Key Programming Examples94
To Add a Programmable Key/Speed Dial Key Without a Personal Directory Entry94
Monitor Presence Icons96
To Add a Programmable Key as a Speed Dial Key with a Personal Directory Entry Using the Feature Key97
To Add a Programmable Key as a Speed Dial Key with a Personal Directory Entry from the Personal Directory99
Monitor Presence Icons99
Monitor Presence Icons101
Monitor Presence LED Colors for Speed Dial Keys101
To Add a Speed Dial Key to an Existing Personal Directory Entry102
Monitor Presence Icons103
Monitor Presence LED Colors for Speed Dial Keys104
To Configure a Programmable Key as a Speed Dial Key for a Star/Hash Code106
Editing Speed Dial Keys107
To Edit a Speed Dial Key107
Monitor Presence LED Colors for Speed Dial Keys110
Monitor Presence Icons110
Deleting Speed Dial Keys112
To Delete the Speed Dial Information ONLY from a Personal Directory Entry112
To Delete an Entire Speed Dial and Personal Directory Entry113
To Delete a Speed Dial Only Entry113
Color Microbrowser and Enhanced Programmable Keys115
Using the Microbrowser115
Feature Key with the Microbrowser115
Feature Key115
To View the Microbrowser Home Page116
Hot Desking118
To Login Using Hot Desking118
To Logout of Hot Desking Session119
Handset Forwarding120
To Set a Handset Forwarding Condition121
To Set Handset Forwarding Using Star Codes124
To Set Conditional Handset Forwarding - no Answer Using Star Codes124
To Set Conditional Handset Forwarding - Busy Using Star Codes124
To Clear Handset Forwarding Conditions125
To Clear Handset Forwarding Using Star Codes125
Call Recording126
Supervise a Call127
To View Call Logs Via the Microbrowser130
List Conferences131
To View the Conference Listing131
Search Directory/Corporate Directory133
To Search the 3C System Directory133
Supported Search Characters134
Enhanced Programmable Keys135
Enhanced Programmable Key Support by Phone Model136
Transfer Key136
Enhanced Blfs137
Enhanced Programmable Keys Support137
To Place a Call to a Member of Your Workgroup140
To Pick up a Ringing Call to a Member of Your Workgroup140
To Transfer a Call to a Member of Your Workgroup140
To Pickup a Held Call from a Member of Your Workgroup140
To Place a Call to a Member of Your Workgroup141
To Pick up a Ringing Call to a Member of Your Workgroup141
Transfer Key141
To Transfer a Call to a Member of Your Workgroup142
Park Extension Key142
To Park a Call to a Park Extension142
To Pickup a Call on a Park Extension142
Monitor/Supervise Key143
To Monitor a Call (Workgroup Scenario)143
Record Key143
To Stop the Recording a Call143
Call Recording Indications143
Send to VM Key144
Hot Desk Key144
To Log out of Your Hot Desk Session144
Trunk Dial Key144
To Seize a Trunk to Place a Call145
DND Key145
Trunk Presence Leds145
DND Leds and Icons145
To Set Do Not Disturb for Your Phone146
To Disable Do Not Disturb for Your Phone146
Handset Forwarding Key146
Handset Forwarding Leds and Icons146
To Set Forwarding for Your Phone147
To Disable Forwarding for Your Phone147
Call History and Directories149
Call History and Corporate or Personal Directories149
The Menu Key150
Call History150
To Access the Call History on the DT930 (ITK-8TCGX) and the DT930S (ITK-32TCGS)151
Access Call History Using the Menu Key151
Access Call History Using the Cursor Pad151
Call History Key151
Directory Key on the Cursor Pad151
To Clear the Missed Calls Icon, Message and Call Indicator Lamp (if Enabled)152
To View Missed Calls152
To View Received Calls152
To View Outgoing Calls152
To Dial an Internal Number from the Call History Using the Handset153
To Dial an External Number from the Call History153
To Add a Call History Entry to the Personal Directory153
Monitor Presence Icons155
To Delete a Specific Entry from the Call History156
Monitor Presence LED Colors for Speed Dial Keys156
To Delete Call History for All Missed, Received or Placed Calls157
To Delete All Call History Information157
The Personal Directory157
Accessing the Personal Directory and Entry Details158
Cursor Pad Movement in the Personal Directory158
To Access the Personal Directory on the DT930 (ITK-8TCGX) and the DT930S (ITK-32TCGS)158
To Access the Personal Directory158
Directory Key158
To View a Specific Personal Directory Entry159
Presence Monitor Settings and the Personal Directory159
Monitor Presence Icons159
Incoming Call Display and the Personal Directory160
Searching for an Entry in the Personal Directory160
To Search the Personal Directory160
Dialing from the Personal Directory161
To Dial a Number from the Personal Directory161
Adding or Editing a Personal Directory Entry161
Duplicate Entries in the Personal Directory162
To Add an Entry to the Personal Directory162
Monitor Presence Icons163
Monitor Presence LED Colors for Speed Dial Keys164
To Edit a Personal Directory Entry165
Monitor Presence Icons167
Monitor Presence LED Colors for Speed Dial Keys168
Deleting a Personal Directory Entry169
To Delete a Personal Directory Entry169
To Remove Personal Directory Entry Information but Keep Speed Dial Key Information169
The Corporate Directory169
To Access the Coroprate Directory on the DT930 (ITK-8TCGX) and the DT930S (ITK-32TCGS)170
To Access the Corporate Directory170
To Dial a Number from the Corporate Directory170
Directory Key170
Presence Monitor Settings and the Corporate Directory171
Monitor Presence Icons171
Bluetooth Support173
To Access User Settings on the ITK-8TCGX and ITK-32TCGS173
To Connect a Bluetooth Headset to the DT930/DT930S Phone173
Multi Settings Icon173
Settings Icon173
Bluetooth Settings174
To Access Bluetooth Settings on the DT930 (ITK-8TCGX) and the DT930S (ITK-32TCGS)174
Bluetooth Settings Softkeys174
Multi Settings Icon174
Settings Icon174
Bluetooth Settings Acceptable User Actions/Keys175
Bluetooth Settnigs Menu Items175
Phone Troubleshooting177
Using the Help Key177
Basic Troubleshooting178
To Check Common Problems178
Registered Phone178
Unregistered Phone178
Network Cable Unplugged178
Network Connections179
My Phone Cannot Register on the Network179
My Phone Cannot Reconnect to the Network after a Local Settings Change179
I Cannot Connect to the Network through the PC Port on the Back of the Phone179
Unregistered Phone Icon179
My Device Connected to the PC Port Lost Its Network Connection180
Power180
The Phone Does Not Power up180
Calling180
The Phone Does Not Have a Dial Tone180
Registered Phone180
Unregistered Phone180
The Phone Cannot Make any Calls181
The Phone Cannot Make any External Calls181
A Speed Dial/Personal Directory Entry Is Not Working Correctly182
To Access User Settings on the ITK-8TCGX and ITK-32TCGS182
Telephone Numbers from the Personal Directory or Call History Are Not Dialing Correctly182
Multi Settings Icon182
Settings Icon182
The Phone Does Not Ring183
I Cannot Reconnect to a Call on Hold/The Call Does Not Terminate183
Phone Keypad184
The Dial Pad And/Or Buttons Are Not Working184
I Want to Enter Specific Characters or Letters in Speed Dials and Personal Directory Entries184
Phone Softkeys184
The Phone Softkeys Are Not Working184
I Cannot See a Particular Softkey on My Phone185
LCD Screen/Display185
The LCD Is too Light or Dark185
I Want to Adjust the Time the LCD Stays Lit185
I Need to Reset the Language on My Phone186
The Call History Information on My Phone Is Gone186
The Name Shown on the LCD of My Phone Is Wrong186
Audio186
There Is no Audio to My Handset186
There Is no Audio to My Headset187
Audio Quality187
System Features189
Call Pickup189
3 C V O I C E M a I L189
To Access Voicemail189
System Telephone Set Star Code Commands190
System Star Code Commands190
Sip@Net System Features195
Programmable Keys / Speed Dial Keys195
Example195
Sip@Net Prefixes196
Message Waiting Indication196
Desk Sharing and User Portability196
To Log on to a Desk Sharing Terminal196
To Log out of a Desk Sharing Terminal196
Notices199
Third Party Software Disclaimer and Limitations199
Open Source License Acknowledgment199
Openssl Redistribution Conditions199
Libsrtp Redistribution Conditions200
Netbsd Foundation's (TNF) License201
Audio Coding Licenses202
Notice to the User202
Important Safety Information202
Use of an External AC Adapter203
Use of an Ieee802.3Af Power Supply203
Declaration of Conformity203
WEEE Product Disposal Information206

NEC DT900 Series - Page 7

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