NETGEAR DGN3500 User Manual

Chapter 7: Troubleshooting | 107
N300 Wireless Gigabit ADSL2+ Modem Router DGN3500 User Manual
Troubleshooting PPPoE or PPPoA
The PPPoE or PPPoA connection can be debugged as follows:
1. Access the
main menu of the router at http://192.168.0.1.
2. Unde
r Maintenance, select Router Status.
3. Click the Co
nnection Status button.
4. If all of the step
s indicate OK, then your PPPoE or PPPoA connection is up and working.
5. If any of the step
s indicates Failed, you can attempt to reconnect by clicking Connect. The
wireless modem router will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service name,
u
ser name, or password. There also might be a provisioning problem with your ISP.
Note: Unless you connect manually, the wireless modem router will not
authenticate using PPPoE or PPPoA until data is transmitted to the
network.
Troubleshooting Internet Browsing
If your wireless modem router can obtain an IP address, but your computer is unable to load
any Web pages from the Internet:
• Y
our computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that tr
anslates Internet names (such as www
addresses) to numeric IP addresses. Typically your ISP provides the addresses of one or
t
wo DNS servers for your use. If you entered a DNS address during the wireless modem
router’s configuration, reboot your computer, and verify the DNS address as described in
the online document that you can access from Preparing Your Network on p
age 117.
Alternatively, you can configure your computer manu
ally with DNS addresses, as
explained in your operating system documentation.
• Y
our computer might not have the wireless modem router configured as its TCP/IP
wireless modem router.
If your computer obtains its information from the wireless modem router by DHCP, reboot
t
he computer, and verify the wireless modem router address as described in the online
document that you can access from Preparing Your Network on p
age 117.

NETGEAR DGN3500 Specifications

General

Brand	NETGEAR
Model	DGN3500
Category	Wireless Router
Language	English