NETGEAR N600

Troubleshooting
128
N600 Wireless Dual Band Gigabit ADSL2+ Modem Router DGND3700v2
 To ping the wireless modem router from a computer running Windows:
1. From the Windows toolbar, click Start, and then select Run.
2. In th
e field provided, type ping followed by the IP address of the wireless modem router, as
in this example:
ping www.routerlogin.net
3. Click OK.
You should see a message like this one:
Pinging <IP address > with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
• W
rong physical connections
For a wired connection, make sure that the numbered LAN port LED is on for the port to
which yo
u are connected.
Check that the appropriate LEDs are on for you
r network devices. If your wireless modem
router and computer are connected to a separate Ethernet switch, make sure that the
Ethernet LEDs are on for the switch ports that are connected to your computer and
wireless modem router.
• W
rong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and
con
figured on your computer.
Verify that the IP address for your wireless modem router and your computer are correct
and t
hat the addresses are on the same subnet.
Test the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a remote
device.
1. From the Win
dows toolbar, click the Start button, and then select Run.
2. In the W
indows Run window, type:
ping -n 10 <IP ad
dress>
where <IP address> is the IP address of a remote
device such as your ISP’s DNS server.
If the path is functioning correctly, replies like those shown in the previous section are
displa
yed.