General Troubleshooting Information
IP560 Security Platform Installation Guide 101
Problem Remote and local devices are not in the supported VC range of
the network interface card.
Solution Use
ipsctl
to determine the VC range. Enter the following
command:
ipsctl ifphys:logical interface:max_rxlabel
Problem Encapsulation is not set to LLC/SNAP.
Solution Set encapsulation to LLC/SNAP. Consult your 1483 device
documentation.
Problem The MTU size is not 1500.
Solution The MTU size must be 1500. Nokia does not support larger MTU
sizes.
Appliance Not Receiving Power
Problem Power cord is not properly plugged in.
Solution Check cord. Make sure it is properly seated at both ends.
Problem Power supply not providing power.
Solution Check power source. If there is no power at the source, take
appropriate action such as inserting a new fuse or resetting circuit breaker.
Appliance Does Not Recognize New Memory Configuration
Problem DIMMs are not properly seated in DIMM sockets.
Solution Repeat memory installation procedures. Make sure DIMMs are
fully seated in sockets. Be sure DIMMs click into place.
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