7 Troubleshooting
96 IP560 Security Platform Installation Guide
Finally, return the entire database to its default settings and bring up the new
system-startup procedure. The new system-startup procedure is described in
Chapter 3, “Performing the Initial Configuration”.
To reset the default database settings
1. Log in to the IP560 as admin by using Network Voyager.
For information about how to access Network Voyager and the related
reference materials, see “Accessing Nokia Network Voyager Reference
Information” on page 53.
2. Under Configuration Database Management (Config > System
Configuration > Manage Configuration Sets), choose the option to create
a new factory default configuration.
3. Create the new default configuration.
Do Not Get a Login Prompt—Error Messages Appear
Problem The IP560 is defective, or the file system on the IP560 is
defective.
Solution Contact the Nokia customer support site listed in “Nokia Contact
Information” on page 3.
Note
Use the full installation procedure to install a new system. The new
system completely replaces the contents of the drive and might be
needed to restore or reload an IP560. This procedure erases any
configuration database on the appliance. For information about how to
complete the full installation procedure, see the current release notes.
The release notes are located on the Nokia customer support Web site as
listed in the “Nokia Contact Information” on page 3.
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