General Troubleshooting Information
IP560 Security Platform Installation Guide 97
Unable to Connect to Network Voyager Using the Ethernet
Port, But Console Access Works
Problem Using the wrong Ethernet cable.
Solution Use a crossover Ethernet cable if you are connecting directly to
the computer. Use a straight-through cable if you are connecting to a hub. For
cabling information, see “Connecting Network Interfaces” on page 51.
Problem Port is not configured as active.
Solution Use the CLI over the console connection to verify the interface
configuration and fix it if necessary.
Problem Host port configuration is incorrect.
Solution Use the CLI over the console connection to verify the interface
configuration and fix it if necessary.
Problem Wrong link speed.
Solution Use the CLI over the console connection to verify the interface
configuration and fix it if necessary.
Do Not See Interfaces that Should be Present
Problem Local IP560 ports do not appear.
Solution Your NIC might be defective. Contact the appropriate Nokia
customer support site as listed in “Nokia Contact Information” on page 3.
Note
The problem could be with the slot on the PMC card carrier. Try installing
the NIC in another slot.
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