Symptom Problem Repair solution
Unable to switch on Bluetooth on
phone user interface
Open circuit solder joints or
component failure of BOB
module or SMD components
Replacement of BOB module
Able to send data file to another
Bluetooth device, but unable to
hear audio through functional
Bluetooth headset
Open circuit solder joints or
component failure of BOB
module (PCM interface)
Replacement of BOB module
Able to switch on Bluetooth on
phone user interface, but unable
to detect other Bluetooth devices
Open circuit solder joints or
detached component in
Bluetooth antenna circuit
Repair of Bluetooth antenna
circuit
Problems connecting to specific
manufacturer/model Bluetooth
accessory (specific Bluetooth
profile supported by phone and
accessory in product
specification)
Possible interoperability issue
with accessory fixed in recent
Nokia phone software release
(check Nokia Service Bulletin for
the latest information)
Update phone software to
the latest version if advised
in Nokia Service Bulletin
Note: The phone
Bluetooth Address and
software version are
displayed by pressing
*#2820# when Bluetooth
is on.
Able to turn on FM radio and
Bluetooth on phone user
interface, but unable to detect
local FM radio stations with FM
headset inserted
Open circuit solder joints or
detached component in FM
antenna circuit
Repair of FM receiver antenna
circuit
Able to perform scans to detect
local FM radio stations with
functional FM headset inserted,
but unable to hear FM audio
through headset
Open circuit solder joints or
detached component in FM
receiver audio path between
Bluetooth/FM ASIC and headset
Repair of FM audio circuit
Users may experience the following problems resulting in functional phones being returned to the repair
centre:
Symptom Problem Repair solution
Bluetooth feature does not
operate as desired with another
Bluetooth device
Bluetooth Profile implemented
in Bluetooth accessory not
supported in Nokia phone
Use Bluetooth accessory with
Bluetooth profiles supported
by phone
Poor FM radio reception (unable
to detect many radio stations)
Nokia headset not being used Use Nokia headset
RM-596
BB Troubleshooting and Manual Tuning Guide
Page 3 – 60 COMPANY CONFIDENTIAL Issue 2
Copyright © 2010 Nokia. All rights reserved.
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