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Overview 14
This chapter explains how to resolve typical network problems you may encounter when using the machine.
If, after reading this chapter, you are unable to resolve your problem, please call Océ Technical Support at
1-800-243-5556.
This chapter is divided into the following sections:
General problems
Network print software installation problems
Printing problems
Scanning and PC Fax problems
Protocol-specific troubleshooting
Wireless network specific troubleshooting
General problems 14
CD-ROM is inserted, but does not start automatically 14
If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM.
In this case, execute Start.exe in the root directory of the CD-ROM.
How to reset the Océ print server back to the factory default 14
You can reset the print server back to its factory default settings (resetting all information such as the
password and IP address information). (See Restoring the network settings to factory default on page 119.)
My computer cannot find the machine/print server.
I cannot make a necessary connection to the machine/print server.
My machine/print server does not appear in the window of Remote Setup or BRAdmin Light. 14
Windows
®
The Firewall setting on your computer may be rejecting the necessary network connection to the machine.
In this case, you will need to disable the Firewall on your computer and re-install the drivers.
Windows
®
XP SP2 users: 14
a Click the Start button, Control Panel, Network and Internet Connections.
b Click Windows Firewall.
c Click the General tab. Make sure that Off (not recommended) is selected.
d Click OK.
Note
After the Océ software package is installed, turn your Firewall back on.
Troubleshooting 14
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