68 User’s Guide
Troubleshooting - Windows
When problems occur during operation of the printer,
please check the following troubleshooting tips before
returning the printer for repair.
Power does not come on
1 Is the power cable disconnected?
Make sure the power cable is plugged into an out-
let as well as connected to the printer. After
checking the power cable, press the
power
button
to turn on the printer.
2 Is the printer plugged into an extension block or
power strip?
After turning on the extension block or power
strip, press the
power
button to turn on the
printer.
Check computer and printer communications
1 Are you using the proper printer cable?
To fully take advantage of the features of your
DP-5000 printer, you will need a bi-directional
printer port and a bi-directional printer cable.
With AT compatible computers, most typical
cables will work.
It is possible to use a one-way interface with the
printer if the spooler is set for one-way interfac-
ing.
2 Does your computer have a bi-directional port? Is
the cable bi-directional?
Windows 95/98 Plug & Play installation and bi-
directional interfacing with the printer are only
possible if your computer supports bi-directional
parallel ports and you are using a bi-directional
cable.
3 Is your computer a DOS machine?
All DOS machines (AT compatibles) can use the
bi-directional communication used with this
printer.
4 What are the limitations of using one-way
communication with this printer?
a Printer errors cannot be detected by the
printer driver.
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