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From a consultation call in the second call you can
• initiate a conference
• toggle between the second call and a consultation call
• put on hold and retrieve second and first call successively
page 41
• transfer a call
• disconnect the calls again
During a consultation in the second call, the first call is parked and can only be
unparked if the consultation or second call was ended or these calls were con-
nected.
Disconnecting the second call
Select and confirm the option shown in the second call's context menu. The call
to this subscriber is disconnected and the call to the first subscriber is reconnect-
ed.
Ending the second call by hanging up
If you or the second call partner hangs up, you will be prompted to retrieve the
first call again if "Hold and hang-up" is disabled (
page 109). Otherwise, the
first call will remain on hold until you receive this prompt after a defined time in-
terval.
Ignoring the second call
Prerequisite: You are conducting a call and call waiting is allowed
(
page 112).
Select and confirm the option shown.
The caller still hears the on-hook signal. You can subsequently Accept, Reject
or Deflect the second call via the context menu.
While the ignored second call continues to wait, from the active call you can:
• make a consultation call
• initiate a conference
• toggle between the consultation call and your call partner
• transfer a call
A third call would be rejected with the busy signal.
If you have disconnected the first call, the ignored second call rings like a normal
call.
Rejecting a second call
Prerequisite: You are conducting a call and call waiting is allowed
(
page 112).
Select and confirm the option shown.
The second call is rejected. The caller hears the busy signal. The caller's phone
number is added to the missed calls list.
Deflecting a second call
Prerequisite: You are conducting a call and call waiting is allowed
(
page 112).
The administrator must have approved the consultation in the second call.
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