4.6 Help
264 Feature Guide
Q
I cannot change a feature number.
A • It is not possible to use the same number for 2 items.
The number you are trying to store cannot be used if it is already being used by:
• A feature number
• An extension
• Quick Dialing (see "4.8.12 Numbering Plan—Quick Dialing [2-6-3]")
In any of these cases, choose another number.
Q
How do I edit a Class of Service, or create a new Class of Service?
A • Class of Service feature restrictions can be set from the System—Class of Service—
COS Settings screen (see "4.8.14 Class of Service—COS Settings [2-7-1]").
Q
How do I restrict calls between 2 extensions?
A • Calls between extensions can be restricted from the System—Class of Service—
Internal Call Block screen (see "4.8.16 Class of Service—Internal Call Block [2-7-3]").
Click in the relevant cells to select the COS levels whose extensions are blocked from
calling each other.
Q
How do I restrict CO line calls made by extensions?
A • CO line calls made by extensions can be restricted from the System—Class of
Service—External Call Block screen (see "4.8.15 Class of Service—External Call
Block [2-7-2]").
Click in the relevant cells to select the trunk (CO line) groups that cannot be used by
extensions associated with a particular COS in each time mode.
To prevent extensions associated with a COS from making CO line calls, set all trunk
groups for that COS to Block (blue).
Q
How do I modify the hold operation for SLTs?
A • It is possible to choose how to hold a line and transfer a call with an SLT using the
System—System Options—Option 2 screen (see "4.8.21 System Options—Option 2
[2-9-2]").
For more details, see "1.12.1 Call Hold" of the Feature Guide.
Q
How do I set up an Incoming Call Distribution (ICD) group to receive CO line
calls directly?
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