1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features
40 Feature Guide
1.3 Call Forwarding (FWD)/Do Not Disturb (DND)
Features
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)
1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—OVERVIEW
Description
When an extension user cannot answer calls (on a call, out of the office, etc.), it is possible to forward or
refuse the calls using the following features:
1) Call Forwarding (FWD)
2) Do Not Disturb (DND)
1. FWD
Extensions and incoming call distribution (ICD) groups can forward their incoming calls to preset
destinations. (→ 1.3.1.2 Call Forwarding (FWD))
2. DND
An extension user can send the tone to let the caller know he or she is not available. (→ 1.3.1.3 Do Not
Disturb (DND))
Conditions
• FWD and DND features apply to:
Intercom calls (including doorphone calls), and CO line calls (including a call from an extension that
placed a CO line call on a consultation hold (→ 1.12.5 Consultation Hold).)
• FWD/DND Button
Both the FWD and DND features for an extension can be customized on a single flexible button.
Only one of these features can be active at a time.
Multiple types of FWD/DND buttons can be customized on an extension.
• Group FWD Button
The FWD feature for an ICD group can be customized on a flexible button. Multiple types of Group FWD
buttons can be customized on an extension.
[FWD/DND Button and Group FWD Button Types]
Type Description
FWD/DND for Extension FWD/DND—Internal Works for incoming intercom calls
FWD/DND—External Works for incoming CO line calls
FWD/DND—Both Works for all incoming calls
FWD for ICD Group Group FWD—Internal Works for incoming intercom calls
Group FWD—External Works for incoming CO line calls
Group FWD—Both Works for all incoming calls
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