1.2 Receiving Group Features
36 Feature Guide
Conditions
• Group Call Waiting (→ 1.2.2.2 Group Call Distribution) cannot be used simultaneously with VIP Call.
Even if VIP Call mode is enabled, it will not function when group extensions have turned on Call Waiting.
Call Waiting must be turned off on all member extensions in order for VIP Call to function.
1.2.2.5 Overflow Feature
Description
When all agents in an incoming call distribution (ICD) group are handling calls, additional calls can be
directed to a queue. When the queue is unable to accommodate additional calls (→ Queuing Call Capacity
[628]), its calls can be handled by the Overflow feature. This feature can direct calls to an overflow
destination. Overflow destinations can be assigned for each ICD group and each time mode.
[Available Destination]
The following can be used as overflow destinations.
Overflow
Feature
Description Works When: Conditions
ICD Group
Overflow
Redirects calls to a different
overflow destination depending
on the reason for the overflow.
A destination can be assigned
for each time mode.
a) There is no space in the
queue.
A destination must be
assigned. (→
Destination When All
Busy [627])
b) A Queuing Time Table is not
assigned and there are no
extensions logged-in.
c) An Overflow command is
assigned to the Queuing
Time Table.
A destination must be
assigned. (→
Destination for Overflow
Time Expiration [625])
d) The Overflow time (Overflow
time [626]) expires.
e) Manual Queue Redirection is
performed. (Pressing the
Hurry-up button.)
Destination Availability
Wired Extension (PT/SLT)
PS
ICD Group
PS Ring Group
VM Group (DTMF/DPT)
External Pager (TAFAS)
DISA
Analog Remote Maintenance
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