1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features
72 Feature Guide
• Multiple FWD
Calls can be forwarded up to four times. The following forwarding features are counted as Multiple FWD:
– FWD—Busy or Busy/No Answer (when the destination extension is busy), or All Calls
– Idle Extension Hunting—Overflow
– Intercept Routing—Busy/DND (when the destination extension is busy or in DND mode)
– Incoming Call Distribution Group—Overflow
In the above illustration, forwarding stops at extension E. However, forwarding can go farther in the
following cases:
– If a destination extension rings, and then the call is redirected to the forward destination by the
FWD—No Answer or Busy/No Answer feature.
– If a destination extension rings, and then the call is redirected to the intercept destination by the
Intercept Routing—No Answer feature.
– If a call waits in a queue of an incoming call distribution group, and then the call is redirected to the
overflow destination by the Queuing Time Table. (→ 1.2.2.4 Queuing Feature)
In the above cases, the forwarding counter resets to zero, and the call can be forwarded up to four times
again from the destination extension described above.
• Boss & Secretary feature
It is possible to call the original extension from the destination extension regardless of the forward
setting.
• Message Waiting
While calls are forwarded, Message Waiting information is not forwarded. The Message button light
turns on at the originally called extension. (→ 1.19.1 Message Waiting)
• Idle Extension Hunting
Idle Extension Hunting applies to calls forwarded to a busy extension in an idle extension hunting group.
Original
destination
Incoming
call
123 54
A B C D E F
Original
destination
Incoming
call
123 21
FWD—No Answer
A B C D E F
FWD—All Calls
Call or
transfer a call
Boss
(Original)
Secretary
(FWD destination)
Incoming
call
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