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• The tray fails to load the media
properly.
• Toner cartridge is not installed
properly.
• There are foreign objects inside
the printer.
• Load correct paper. Please refer to Section
2.4 for the way to load paper correctly.
• Pull out the toner cartridge tray, remove the
toner cartridge, then insert the toner
cartridge, and insert the toner cartridge tray.
• Please contact the customer service
center.
• Print media that does not meet the
specifications is used. For example,
the media weight is not supported
by the printer.
• The paper used has been stored
in the air for a prolonged time.
• Please correctly use the medium
conforming to the specifications. See
Section 2 .
• Keep the paper in its original wrapper
before use.
• Toner cartridge is not installed
properly.
• Pull out the toner cartridge tray, remove the
toner cartridge, then insert the toner
cartridge, and insert the toner cartridge tray.
• Perform the “Fully Calibrated” setting,
please refer to Section 11.2.2 for the setting
mode.
• The paper used has been stored
in the air for a prolonged time.
• Toner cartridge is not installed
properly.
• Keep the paper in its original wrapper
before use.
• Pull out the toner cartridge tray, remove the
toner cartridge, then insert the toner
cartridge, and insert the toner cartridge tray.
• The paper used has been stored
in the air for a prolonged time.
• Toner cartridge is not installed
properly.
• The paper path is dirty.
• If black vertical stripes appear
when copying or scanning, the
scanner or the platen glass may be
dirty.
• Scanner Light bulb has smudges.
• The scanner is damaged.
• Keep the paper in its original wrapper
before use.
• Pull out the toner cartridge tray, remove the
toner cartridge, then insert the toner
cartridge, and insert the toner cartridge tray.
• Clean the paper path.
• Clean the scanner or the platen glass.
• Please contact Pantum Customer Service.
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