Chapter 2. Troubleshooting
39
3URGXFW#5HWXUQ#3URFHGXUH
Step 1
Obtain the serial number and the model number of the defective unit, and secure a purchase
order number to cover repair costs in the event the unit is determined by the manufacturers to
be out of warranty.
Step 2
Before you return the unit, have someone from your organization with a technical
understanding of the 6K system and its application include answers to the following questions:
• What is the extent of the failure/reason for return?
• How long did it operate?
• Did any other items fail at the same time?
• What was happening when the unit failed (e.g., installing the unit, cycling power, starting
other equipment, etc.)?
• How was the product configured (in detail)?
• Which, if any, cables were modified and how?
• With what equipment is the unit interfaced?
• What was the application?
• What was the system environment (temperature, enclosure, spacing, contaminants, etc.)?
• What upgrades, if any, are required (hardware, software, user guide)?
Step 3
Call for return authorization. Refer to the Technical Assistance phone numbers provided on the
inside front cover of this document. The support personnel will also provide shipping
guidelines.
To Next Page
Loading...
