Polycom VVX310 Series - Default Chapter; Table of Contents

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Table of Contents 2

Table of Contents

Welcome to Comcast Business VoiceEdge™ ................................................................................4

Quick Start: VoiceEdge Common Basic Features

.........................................................................5–6

Introduction to Your Phone

.....................................................................................................5

Placing a Call

.................................................................................................................6

Voicemail Set Up

..............................................................................................................6

Quick Start: VoiceEdge Common Advanced Features

..................................................................... 6–9

Telephony Toolbar

......................................................................................................... 6–7

Speed Dial

................................................................................................................ 7–8

Be Anywhere

.................................................................................................................9

VoiceEdge Mobile App

........................................................................................................9

Messages — On the Phone

...........................................................................................10–11

Setting Up Voicemail

.........................................................................................................10

First Time Voicemail Activation

................................................................................................10

Setting Your Personalized Name

...............................................................................................10

Accessing Voicemail

.........................................................................................................10

Managing Voicemail

....................................................................................................... 10–11

Using Your Voicemail Box to Forward Calls

.......................................................................................11

To Make a Call from the Voice Portal

............................................................................................11

Leaving Messages for Other Users in Your Group

.................................................................................11

Messages — Online

....................................................................................................12

Greetings

...................................................................................................................12

Features — Online and/or Using the Telephony Toolbar

................................................................. 13–25

Downloading the Telephony Toolbar

...........................................................................................13

System Requirements to Run the Toolbar

.......................................................................................13

Using the Telephony Toolbar

..................................................................................................14

Services Menu

...............................................................................................................15

Be Anywhere

.............................................................................................................15–17

Remote Office

...............................................................................................................18

Click to Dial from Microsoft Outlook

............................................................................................18

Alternate Numbers

........................................................................................................18–19

Basic Call Logs

..............................................................................................................19

Busy Lamp Field

.............................................................................................................19

Shared Call Appearance

......................................................................................................19

Multiple Call Arrangement

....................................................................................................19

Automatic Callback

.......................................................................................................... 20

Push to Talk

................................................................................................................ 20

Automatic Hold and Retrieve

................................................................................................. 20

Call Forwarding Always

.......................................................................................................21

Call Forwarding Busy

.........................................................................................................21

Call Forwarding No Answer

............................................................................................... 21–22

Call Forwarding Selective

.....................................................................................................22

Sequential Ring

..............................................................................................................22

Call Notify

...................................................................................................................23

Distinctive Ringing

...........................................................................................................23

Hoteling

................................................................................................................23–24

Polycom VVX310 Series - Default Chapter; Table of Contents

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