End User 21
Call Forwarding Always
Call Forwarding Always enables you to forward ALL of your incoming calls.
To activate Call Forwarding Always from your phone:
1. Lift the receiver and listen for the dial tone.
2. Press and wait for the voice prompts.
3. Dial the number to which your calls will be forwarded. You will hear a voice prompt confirmation.
4. If you want to change the “forward to” number, repeat steps 1 through 3.
To deactivate Call Forwarding Always from your phone:
1. Lift the receiver and listen for the dial tone.
2. Press . Call Forwarding Always is now turned off.
Note: While Call Forwarding Always is active, you will hear a splash ring on your phone to remind you that the feature is active. You will not be able to answer any calls on
your line while Call Forwarding Always is active. To resume receiving calls on your business line, cancel Call Forwarding Always. If you have Be Anywhere enabled,
be sure to DISABLE Remote Office and/or Call Forwarding Always for the duration, as it will have a service interaction and not work as expected.
To activate/deactivate Call Forwarding Always online:
1. Log on to business.comcast.com/bveportal.
2. From the Main Navigation Page, select “Feature Settings”.
3. Click the “Call Forwarding” tab.
4. Next to Call Forwarding Always, enter the “forward to” number and select a ring reminder option.
5. Toggle “On” to activate Call Forwarding of ALL calls, or “Off” to deactivate Call Forwarding.
6. Click “Save”.
Call Forwarding Busy
When you’re waiting for a critical call, but still need to use your telephone, Call Forwarding Busy enables you to send all incoming calls
to an alternate number when you’re using your line. Simply activate Call Forwarding Busy before making your call, or activate Call
Forwarding Busy online while speaking if your call becomes unexpectedly lengthy.
To activate Call Forwarding Busy from your phone:
1. Pick up the phone and press .
2. Dial the number to which you want to direct your call.
To deactivate Call Forwarding Busy from your phone:
1. Pick up the phone and press .
2. Hang up. Your incoming calls may now be received normally.
To activate/deactivate Call Forwarding Busy online:
1. Log on to business.comcast.com/bveportal.
2. From the Main Navigation Page, select “Feature Settings”.
3. Click the “Call Forwarding” tab.
4. Next to Call Forwarding Busy, enter the number to which incoming calls should go, click “On”, then click “Save”.
Call Forwarding No Answer
Redirect incoming calls to another telephone number when you are unable to answer. When you know you won’t be back in time
for a critical call, you can program and activate Call Forwarding No Answer to ring your current location, your cell phone or a colleague.
To activate Call Forwarding No Answer from your phone:
1. Pick up the phone and press .
2. Dial the number to which you want to direct your call. (Be sure to include any access numbers and area codes you normally use to
call this number).
To deactivate Call Forwarding No Answer from your phone:
1. Pick up the phone and press .
2. Hang up to deactivate. Incoming calls may now be received normally.
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