End User 26
Comcast Softphone
The Comcast Softphone is a powerful desktop application that, when integrated with Business VoiceEdge service, is a feature-rich
communications tool available with the Unified Communications seat. The Softphone allows a user’s computer to act as their work
telephone, whether in the office or traveling. The Softphone is ideal for a remote office user or a secondary device for someone
frequently on the go.
The Comcast Softphone User Guide is available online at business.comcast.com/getstarted.
System Requirements
PC Requirements
Processor Minimum: Pentium 4® 2.4 GHz or equivalent
Optimal: Intel Core 2 Duo or equivalent. Video card with DirectX 9.0c support
Recommended to support HD video: Intel Core 2 Duo or equivalent with minimum 3.0 GHz, or a triple-
or quad-core processor; Video Card with DirectX 9.0c support
Memory Minimum: 1 GB RAM
Optimal: 2 GB RAM
Hard Disk Space 50MB
Operating System Microsoft Windows XP Service Pack 2
Microsoft Windows Vista, 32-bits and 64-bits arch
Microsoft Windows 7
Connection IP network connection (broadband, LAN, wireless); Constant Internet connection
Sound Card Full-duplex, 16-bit or use USB headset
MAC Requirements
Memory Minimum: 2 GB RAM
Hard Disk Space 100 MB
Operating System MAC OS 10.5 or above
Connection IP network connection (broadband, LAN, wireless); Constant Internet connection 2MBps is
recommended for HD Video connection
Multimedia Device Requirements
The Softphone requires both speakers and a microphone to make calls. Any of the following configurations are acceptable:
• External speakers and microphone
• Built-in speakers and microphone
• Dual-jack multimedia headset
• Bluetooth® multimedia headset
• USB multimedia headset
• USB phone
Calls made with the Softphone will work without a video camera, but a video camera is necessary to allow other parties to see your
image. The Softphone will work with most USB video cameras.
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