End User 28
Placing a Call
There are many ways to place calls using the Softphone.
Method Where Instructions
Dial a Number Call Panel Dial Pad 1. If the Dial pad isn’t visible, press “Show or Hide Dial pad” button to view dial pad
.
2. Use the Dial pad to enter in the extension or the ten digit number and press the
call button.
Key in a Number Call Panel 1. Type in a number using your keyboard and press “Enter”.
2. To make a video call select the call options in the call button.
Drag and Drop a
Contact
Address Book Contacts,
History and Favorites
Drag an entry from the address book tab into the call panel and the call shall be
placed immediately.
Double Click a Contact Addres Book Contacts 1. Double-click on the name to immediately place a call in these tabs.
2. Alternately, right click and select video or audio call from the menu.
Click a Number Call History, Group Directory Click the underlined number to immediately place a call.
Placing a Concurrent Call
If you want to place a concurrent call while you have an active call, just dial another number and the first call will be put on hold and the
new call will dial out.
Ending a Call
Press the red “End Call” button on the call panel.
Answering a Call
The Softphone must be running to answer incoming calls. When the Softphone rings a box alerts you of an incoming call, with this box
you can accept to answer or decline the call. Declining the call will treat the call like an unanswered call (for example it will send the call
to voicemail if you have a voice mailbox).
Auto Answer
If you select Auto Answer from the More Call Options Menu then the Softphone will automatically answer and connect you to any
incoming calls. An icon will appear on your Softphone under the More Call Options menu that looks like this:
More Call Options Menu
The auto answer feature is automatically turned off when you shut down or log off, you’ll need to manually turn it back on each time you
log back in.
Controlling Calls
Raise or Lower Volume
Click on the volume icon on the active call and either drag the volume up or down or use the arrows on your keyboard.
Mute the Call
Click on the microphone icon to mute your voice on the call.
Turn On/Off The Speakerphone
If your computer is equipped with a speaker phone, click the speaker icon to turn on or off.
Hold call
To hold a call click the “Hold” button, the call information will then be minimized within the Softphone, to unhold the call click “Resume.”
Add a Contact
Click the yellow plus sign next to the active calling party’s name to add them to your contact list. A dialog box will appear to allow you
to add additional information.
Transfer a Call
Click on the call transfer button to transfer a call. Clicking on this icon will put the caller on hold and change the window to allow you to
enter in the party to transfer. There is a box to enter in a phone number or drag a contact into the box.
Note: Click to dial in your group directory will not work as a transfer address, you’ll need to enter in the number in the transfer box.
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