Troubleshooting
About
This section contains troubleshooting information to help you identify, isolate, and resolve
component and system issues.
Review the Introduction To Troubleshooting section below to learn about the troubleshoot-
ing process, troubleshooting best practices, and other pertinent information that will help
you efficiently troubleshoot issues and return the equipment to service.
Information that will help you troubleshoot:
l Review the Introduction To Troubleshooting section below, see "Introduction to
Troubleshooting" below.
l Review the machine diagnostics Error Log for any current active error codes, see the
"Error Log & CPA Event Log" on page 183 and "Standard Error Codes" on page 180
topics.
l Refer to the Error Code Troubleshooting Guide for error code description and
troubleshooting repair information, see Error Code Troubleshooting Guide.
l Review the System Troubleshooting Procedures topic for possible related issue fixes
or repairs, see "System Troubleshooting Procedures" on page 189.
l Make sure that the machine has incorporated all machine specific service bulletins,
tech-tips, and software updates, see "Verify service bulletin and software update
incorporation" on page 176.
Introduction to Troubleshooting
Troubleshooting issues is an investigative process best implemented utilizing a systematic
approach that efficiently targets the issue cause allowing correct equipment repairs and
return to service. The following basic troubleshooting steps will help you to systematically
troubleshoot and resolve issues.
Basic Troubleshooting Steps
Always begin troubleshooting using the most common simplest possible solution first and
then systematically trying the next more complex solution until the issue is finally resolved.
Use the following basic troubleshooting steps to help guide you through a systematic
approach to troubleshoot and resolve equipment issues:
l "Validate the customer reported issue" on the facing page
l "Verify Input Power" on the facing page
Contact Precor Customer Support at support@precor.com or 800.786.8404 with
any questions.
Page 174
7 Troubleshooting
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