• Check that the indoor GFCI outlet in your trailer has not tripped. Reset it as required.
• If the problem persists, contact a dealer ora qualified technician.
Your 12-volt and/or USB outlet has no power.
• Ensure that you are connected to the 120-volt current for your site or that your trailer’s battery
is fully charged. If you are not at a site with electricity, charge your battery as required.
• Check behind the charging centre in case a wire has become disconnected. Reconnect as required.
• Check the fuses in your converter and change them as required.
• If the problem persists, contact a dealer or qualified technician.
At a campsite without electricity, your 12-volt appliances are not working
(e.g. lights, water pump, heating, refrigerator, etc.).
• Check the fuses in your converter and change them as required.
• Check the 30-amp fuse for your trailer’s battery and change it as required.
• Check that your battery is charged and in good condition. Charge it as required.
• If the problem persists, contact a dealer or qualified technician.
At a campsite without electricity, your trailer’s battery loses its charge quickly.
• Check that your demand for 12-volt current has been calculated and limited based on your battery’s
capacity, to preserve your energy. Reduce your 12-volt consumption as required.
• Ensure that a 12-volt accessory is not running unnecessarily. For example, a light in a storage space,
the water pump, electronic appliances connected, etc.
• Check that your refrigerator is not in 12-volt mode, if applicable.
• Check that the emergency brake pin has not been pulled out (if applicable).
Reinsert the pin into the emergency brake.
• Check that your battery is charged and in good condition.
• If the problem persists, contact a dealer or qualified technician.
The battery is not charging when you are driving with your towing vehicle.
• Ensure that the seven-conductor cable is working and connected from your car to your trailer. If you are
using a four-strand to seven-conductor adaptor, it is normal for the car not to charge your trailer battery
when driving. Have a trailer hitch specialist change your wiring.
• Check the 12-volt fuses for the towing system. Depending on the vehicle model, somefuses are located
inside the vehicle and others near the towing vehicle’s battery (under the hood).
• Check your seven-conductor connectors for the trailer and towing vehicle, to ensure there are no objects,
tarnishing or dirt preventing good contact between the two.
• Check the fuses in your converter and change them as required.
• Check the 30-amp fuse for your trailer’s battery and change it as required.
• If the problem persists, contact a dealer or qualified technician.
TROUBLESHOOTING SECTION
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