ProLite Plus - For Service Appointments at Your Dealership

For service appointments at your dealership
When you call to schedule your appointment, please have the following information
at hand.
1. RV identification number (17 letters and numbers, sometimes called the
serial number)
2. Unit type (for example, Evasion Trailer)
3. Purchase date
4. Detailed description of the problem
5. Repair history and location of the repair centres where these repairs were
performed, if applicable
6. Your agenda, to facilitate the choice of a convenient date for you and the
repair centre
Planning and diligence for service benefit everyone. When someone does not show for an
appointment or arrives late, the service schedule for the entire day is disrupted. Please be
courteous and drop off your unit at the agreed time, on the agreed date. Have a list ready,
be specific, and be reasonable in your expectations. Some repairs may require ordering
special parts.
When you wait at the dealership, safety concerns and most insurance policies deny access
to work areas for persons who are not employees. If you must wait until repairs have been
completed, most of our authorized dealers provide a comfortable, safe waiting area.
INTRODUCTION
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