Use and maintenance manual Touch Radio Hydro
Pag.43
Rev.0 18/05/2021
EN
Alarms (table with reference codes)
Cod. Title Reason Solution
AL 01 BLACK OUT No voltage during work phase
Press the switch off key and switch on the
stove again
If the problem persists, contact the Support
Service
AL 02
FLAME / FLUE GAS
PROBE FAILURE
The K probe is malfunctioning Contact the Support Service
The K probe is disconnected from the
electronic board
Contact the Support Service
AL 03
OVER-TEMPERATURE
FLAME / FLUE GAS
Combustion in the brazier is not optimal due to
clogging or obstructions of internal stove ducts
inside the stove
Switch off the stove, clean the brazier and
the tube bundle and adjust the combustion
setting the Pellet/Air values
Contact the Support Service
If the problem persists, contact the Support
Service
AL 04
FUME EXHAUST
DAMAGED
Fume exhaust encoder is not working or is
connected incorrectly
Contact the Support Service
No power to fume extractor. Contact the Support Service
The fume extractor is blocked. Contact the Support Service
AL 05 NO SWITCH-ON
The pellet tank is empty.
Check for the presence of pellets in the
container.
Top up, if necessary.
Pellet calibration and suction during switch on
phase is incorrect.
Contact the Support Service
The ignition coil is faulty or positioned
incorrectly
Contact the Support Service
AL 06 PELLETS FINISHED
The pellet tank is empty.
Check for the presence of pellets in the
container.
Top up, if necessary.
The gear motor is not loading pellets.
Empty the tank to see if there are any objects
inside that may prevent proper operation of
the auger.
Not enough pellets loaded
Regulate pellets setting from “SET AIR/
PELLETS”
If the problem persists, contact the Support
Service
AL 07
RESETTABLE
THERMAL BREAKER
The manual reset thermostat connected to the
hopper has been triggered
Reset the thermostat by pressing the button
on the back of the stove
Combustion in the brazier is not optimal due to
clogging or obstructions of internal stove ducts
inside the stove
Switch o the stove, clean the brazier and
the tube bundle and adjust the combustion
setting the Pellet/Air values
Contact the Support Service
AL 08 DEPRESSION
The ue is blocked. Check the ue is free and clean
The vacuum meter is faulty. Contact the Support Service
AL 10 OVERTEMP. H2O The boiler water temperature exceeds 90 °C. Contact the Support Service
AL 11 H20 PROBE FAILURE
The boiler water probe is malfunctioning. Contact the Support Service
The boiler water probe is disconnected from
the electronic board.
Contact the Support Service
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