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General Troubleshooting
Problem Troubleshooting
The display is blank
even after inserting a
test strip.
• Check whether the test strip is
inserted with the contact bars
facing up. Check if the test strip
has been inserted completely into
the test strip port.
• Check if the appropriate test strip
was used.
• Check whether the batteries are
inserted with the ‘+’ side facing up.
• Replace the batteries.
The test does not start
even after applying
the blood sample on
the test strip.
• Check if the confirmation window
is filled completely.
• Repeat the test after inserting a
new test strip.
The test result does not
match the way you feel.
• Repeat the test after inserting a
new test strip.
• Check the expiration date of the
test strip.
• Perform control solution test.
NOTE
• If the problem is not resolved, please contact Customer
Service: 1-855-776-0662, 7 a.m. to 7 p.m. Central time,
7 days a week.
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