5.Troubleshooting
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8. After executing the SP for copying the logs (and SMC), wait for a confirmation screen to appear.
[A]: File size
[B]: Period to copy
[C]: Estimated time to copy
[D]: If "Fax Contact" is displayed, it means that the fax destinations will be included in the fax
information
[E]: Where the data will be copied
The approximate time it takes to transfer the device log is as follows. Transfer time may
be affected by the type or format of the SD card.
Controller device log (GW device log): 2 - 20 minutes
Engine device log: 2 minutes
Operation panel device log: 2 - 20 minutes
If the estimated time is not calculated due to an error, an error code will be displayed.
No SD card is inserted in the service slot or in the SD slot on the side of the operation
panel. In this case, insert an SD card into either of the SD slots.
The SD card is locked and is not possible to write any data.
In this case, unlock the SD card.
9. Wait for the information and/or logs to be copied to the SD card.
10. After a message stating that the process has completed appears on the operation panel, confirm
that the LED light next to the SD card slot is not flashing and then remove the SD card.
11. Make sure that the SD card access LED is off, then remove the SD card.
The process of retrieving logs fails in the following cases:
When the size of the logs to obtain exceeds the amount of space available on the SD
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