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Ricoh E-25C - User Manual

Ricoh E-25C
187 pages
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Color Controller: E-25C
Machine Code:D3GF
Field Service Manual
Ver 1.0
Latest Release: December, 2018
Initial Release: December, 2018
(c) 2018 Ricoh Co.,Ltd.

Table of Contents

Other manuals for Ricoh E-25C

Preview: Start Guide
Start Guide26 pages

Questions and Answers

  • J
    Jennifer BurkeAug 18, 2025
    What to do if Ricoh Printer Accessories are unable to connect to the network?
    • G
      gabriela25Aug 18, 2025
      If your Ricoh Printer Accessories are unable to connect to the network, and neither LED on the 10/100/1000BaseT network port is lit, consider the following: * Ensure you are not using a crossover cable. The network cable must be the correct type and connected to the designated LAN port on the E-25C connector panel. * Verify that you are not using the printer port; check the cable connection to the network. * Try replacing the network cable with a new or tested cable. * Ask your network administrator to check other devices on the network. * If the rest of the network is functioning properly, the Ethernet port on the motherboard may be faulty, requiring you to replace the motherboard.
  • L
    Lori CarrAug 21, 2025
    What to do if Ricoh Printer Accessories test page fails to print?
    • J
      Jason PattersonAug 21, 2025
      If a test page fails to print on your Ricoh Printer Accessories, consider the following: * Ensure the copier is turned ON and ready to print. * Check that the E-25C LED is lit; if not, turn it ON. * Corrupted system software may be the cause; reinstall the system software. * The HDD may be faulty, requiring replacement.
  • M
    Matthew BradleyAug 23, 2025
    Why Ricoh E-25C Printer Accessories system performs slowly?
    • R
      ross38Aug 23, 2025
      The slow performance of your Ricoh Printer Accessories may be due to several factors: * Missing, faulty DIMM(s), a DIMM installed in the wrong slot, or faulty DIMM connections. Check that the DIMM is installed in the correct slot. * A faulty HDD. Replacing the HDD may resolve the issue. * An overheated or faulty CPU. Consider replacing the CPU. * A faulty motherboard. Replacing the motherboard might be necessary.
  • A
    Alison HouseAug 26, 2025
    What to do if Ricoh Printer Accessories E-25C starts up and then shuts down?
    • J
      Jamie StephensonAug 26, 2025
      If your Ricoh Printer Accessories E-25C starts up and then shuts down, here are some things to check: * Verify the connection between the E-25C and the copier by checking and reseating the copier interface cable. * Listen for the power supply fan and feel for airflow. If you do not feel air from the power supply fan, replace the power supply. * In some cases, the motherboard, CPU, or Gigabit Ethernet PCB may be faulty and require replacement.
  • M
    Melanie JonesAug 27, 2025
    What to do if Ricoh Printer Accessories E-25C starts up, but the Fiery screens are unavailable?
    • B
      Barbara GilbertAug 28, 2025
      If the Ricoh Printer Accessories E-25C starts up, but the Fiery screens on the copier operation panel are unavailable for more than 10 minutes: * The copier system and/or engine firmware may have been upgraded, requiring a system reboot. Reboot the copier and wait for both the copier and the E-25C to start up and reach Idle. * There may be a faulty connection between the E-25C and the copier. Check and reseat the cable connections.
  • J
    Jack CabreraAug 30, 2025
    What to do if Ricoh Printer Accessories E-25C starts up, and stays ON, but does not reach Idle?
    • M
      Margaret HoldenAug 30, 2025
      If your Ricoh Printer Accessories E-25C starts up and stays ON, but does not reach Idle, try the following: * Ensure the service switches are set for Normal operation (both set to OFF). * Reinstall the system software in case it is corrupt. * The HDD, DIMM(s), motherboard, or CPU could be faulty and may need to be replaced. Also, check the DIMM(s) and reseat them to remove any oxidation on the connectors.
  • T
    Thomas HurstSep 1, 2025
    How to fix slow clock on Ricoh E-25C Printer Accessories?
    • J
      johnsonreginaSep 1, 2025
      If the clock on your Ricoh Printer Accessories is slow, and the time listed on the Configuration page is incorrect: * The battery on the motherboard may be missing or dead. Replace the battery and then update the time in E-25C Setup. * Alternatively, the motherboard itself may be faulty and require replacement.
  • W
    williamsalazarSep 4, 2025
    How to fix Ricoh E-25C Printer Accessories user authentication feature?
    • J
      Joshua NelsonSep 4, 2025
      If the user authentication feature of the copier does not work with your Ricoh Printer Accessories, check the connections of the Gigabit Ethernet PCB and replace associated cables or the Gigabit Ethernet PCB, if necessary.
  • C
    Carolyn CurrySep 6, 2025
    Why Ricoh Printer Accessories system starts up slowly?
    • R
      rosalesmeredithSep 6, 2025
      If your Ricoh Printer Accessories system starts up slowly and the Configuration page displays an error on the 'IPAddress' line under 'Network Setup': * This could be normal behavior as the system searches for a nonexistent DHCP server. Request that the network administrator change the default in E-25C Network Setup. * Check the cable connection to the E-25C and the network if neither LED on the designated network port is lit on the E-25C. * The network might be faulty. Request that the network administrator check other devices on the network. * The Ethernet port on the motherboard could be faulty, requiring you to replace the motherboard.
  • L
    Lisa BrockSep 12, 2025
    How to fix Ricoh Printer Accessories problems with scanning or sending files?
    • K
      kevin30Sep 12, 2025
      If you are experiencing problems with scanning or sending files on your Ricoh Printer Accessories: * Check and reseat the copier interface cable between the E-25C and the copier, because there may be a loose, incorrect, or missing connection. * Also, ensure that the copier has an IP address by turning the copier OFF then ON.

Summary

Important Safety Notices

Warnings, Cautions, Notes

Explains symbols used for warnings, cautions, and notes in the manual.

General Safety Instructions

Emphasizes reading the manual for safety and future reference.

Safety Information

Advises obeying safety precautions when using the product.

Safety During Operation

Mentions important symbols and notations used in the manual.

Switches and Symbols

Explains symbol meanings conform to IEC60417 for switches.

Safety

Prevention of Physical Injury

Lists numbered safety precautions to prevent physical injury.

Observance of Electrical Safety Standards

Safety and Ecological Notes for Disposal

Advises on proper disposal of replaced parts and lithium batteries.

Batteries

Provides cautions regarding battery replacement and disposal.

Installation

Installation Requirements - Environment

Specifies temperature, humidity, illumination, and dust requirements.

Installation Requirements - Machine Level

Details the acceptable leveling tolerance for the machine.

Minimum Space Requirements

Provides diagram and text for required clearance around the machine.

Power Requirements

Lists voltage, frequency, and current requirements with safety notes.

Network Requirements

Advises on verifying network availability and administrator confirmation.

Installation Flow Chart

Outlines the recommended installation steps in a flowchart format.

Machine Installation - Precautions

Provides important notes on E-25C installation and configuration during boot-up.

Machine Installation - Compatibility

Explains compatibility issues and error messages for incompatible copier models.

Setting Customer Expectations

Lists information to provide to the customer before installation.

Unpacking the E-25 C

Instructions for opening the box and inspecting contents and expected items.

Front and Rear Panels

Identifies components on the front and rear panels of the E-25C.

Connecting E-25 C to the Copier - Preparation

Safety precautions before connecting the E-25C and steps for cover removal.

Startup and Initial Setup

Steps for initial setup, including SP mode settings, power sequence, and language.

Disabling the GW Scanner

Procedure to disable the GW Scanner feature.

Verifying the Connection (Local Test Print)

Steps to print test pages to verify E-25C and copier connection.

Verifying Connection to the Network

Requirements for Ethernet connection and steps to verify network connectivity.

Enabling System Updates and Automatic Backup

Recommends setting up system updates and automatic backup.

Installing Optional Features

Lists purchasable options, required actions, and activation procedures.

General Operations For Servicing

Start-Up, Shut-Down, and Reboot

Procedures for starting, shutting down, and rebooting the E-25C and copier.

Cancelling the Current Print Job

Steps to cancel an active print job.

Printing the Configuration Page or Test Sheets

Instructions for printing configuration and test pages.

Running the E-25 C Setup - Access Setup Menu

Steps to access the E-25C setup menu.

Accessing Configure from WebTools

Steps to access Configure via WebTools using an internet browser.

Accessing Configure from Command WorkStation

Steps to access Configure using Command WorkStation.

Adjusting the System Date and Time

Procedure for adjusting system date, time, and time zone.

Replacement

Precautions - Handling

Guidelines for handling boards, HDD, and avoiding magnets and ESD.

Power cable

Guidelines for using and handling the power cable.

Tools you will need

Lists tools and parts required for installation and servicing.

General Caution

General warning before attempting procedures in this section.

Cover Removal - Side Cover

Steps for removing the side cover of the E-25C.

Unit Removal - Video Board

Steps for removing the Video Board.

Unit Removal - Diagnostic LED Board

Steps for removing the Diagnostic LED Board.

Unit Removal - Hard Disk Drive (HDD)

Instructions for printing logs and saving configurations before HDD replacement.

Unit Removal - Power Supply Unit

Steps for removing the power supply unit and reassembly notes.

Unit Removal - Fans

Steps for removing fans and reassembly notes.

Unit Removal - Motherboard

Important notes on moving components and keychip when replacing motherboard.

Unit Removal - Memory (4 GB DIMM)

Steps for removing and installing the 4 GB DIMM.

Unit Removal - CPU and Cooling Assembly

Overview and procedures for CPU and cooling assembly replacement.

Unit Removal - Lithium Battery

Caution about battery replacement and disposal, and removal steps.

Unit Removal - Gigabit Ethernet Controller

Steps for removing the Gigabit Ethernet controller and reassembly notes.

Unit Removal - Cables Connected to the Front Panel

Steps to remove cables connected to the front panel.

Unit Removal - Soft Power Push Button

Steps to remove the soft power push button cable and front panel.

System Maintenance

General Notes and Cautions

Lists system maintenance features and data retention for each.

System Software Installation Procedure

Explains when system software installation is needed and installation methods.

Downloading the System Software

Steps to download system software using Fiery Installer Builder.

Preparing the USB Flash Drive

Steps to prepare a bootable USB flash drive for installation.

Installing the System Software - Network Installation

Steps for network installation of system software.

Installing the System Software - USB Installation

Steps for USB installation of system software.

After Installing or Updating the System Software

Initial setup steps after software installation or update.

Updates and Patches Installation Procedure

Overview of patch files and update methods.

Enabling the System Updates

How the System Updates feature works and its limitations.

Using the Fiery Updates feature

Introduction to Fiery Updates feature and its benefits.

Manual Patch Installation

Steps for manual installation of patches.

Backup;Restore - Overview

Overview of backup options and marks used in the section.

Backup;Restore - Settings & Options

Backing up/restoring system settings and selected options.

Backup;Restore - Schedule Automatic Backup

Scheduling automatic backups with Fiery System Restore.

Backup;Restore - Manual Backup

Manual backup to internal HDD or external USB flash drive.

Backup;Restore - Restore from HDD;USB

Restoring backups from internal HDD or USB flash drive.

Backup;Restore - Fiery Clone Tool

Using Fiery Clone Tool for backup/restore of system image.

Backup;Restore - Recommended Options

Recommended backup options and advice for creating bootable images.

Backup;Restore - Create Backup (Fiery System Restore)

Creating backups using Fiery System Restore (WebTools).

Troubleshooting

Overview

General troubleshooting steps and checks.

Errors and Suggested Actions - LED Codes

Actions for E-25C hanging on a diagnostic code.

Start-Up Problems - Problem 1

Symptom, causes, and actions for E-25C starting and shutting down.

Start-Up Problems - Problem 2

Symptom, causes, and actions for E-25C starting but Fiery screens unavailable.

Start-Up Problems - Problem 3

Symptom, causes, and actions for E-25C starting but not reaching Idle.

System Problems - Software Installation (Network)

Symptom, causes, and actions for Network Port installation failures.

System Problems - Software Installation (USB)

Symptom, causes, and actions for USB Method installation issues.

Printing - Test Page Failures

Troubleshooting steps for test pages failing to print.

Network - Connection Issues

Troubleshooting network connection problems.

Collecting Troubleshooting Information

Information needed to help technical support diagnose problems.

Creating a Job Error Report (E-25 C)

Overview and procedure for creating a job error report.

Obtaining the System Logs (E-25 C)

Procedure to download system logs for diagnostic purposes.

Obtaining the Device Logs (Copier)

Procedure to collect copier device logs using an SD card.

Detailed Section Descriptions

Block Diagram and Functions - Components

Component overview, block diagram, and component configurations.

Block Diagram and Functions - Ethernet

Details Ethernet speed, cable category, and port specifications.

Block Diagram and Functions - Video Board

Functions of the Video Board.

Block Diagram and Functions - HDD

Information stored on the Hard Disk Drive, including memory types.

Print Data Processing - Flow Chart

Flow chart of print data processing.

Specifications

General Specifications - Configuration

Lists general configuration, motherboard, HDD, OS, and network interface details.

General Specifications - Printer Features

Lists printer languages, resolution, gradation, scan specs, and fonts.

General Specifications - Performance

Lists scan format, printing speed, power consumption, noise, and dimensions.

Ricoh E-25C Specifications

General IconGeneral
BrandRicoh
ModelE-25C
CategoryPrinter Accessories
LanguageEnglish

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