Troubleshoot a problem  117 
1  Using the Print Quality Test Pages, measure the 
distance between the repeating defects on the 
affected color page. 
2  Check if the repeating defects match any of the 
following measurements: 
Print cartridges 
•  25.70 mm (1.01 in.) 
•  35.30 mm (1.39 in.) 
•  75.6 mm (2.98 in.) 
•  26.7 mm (1.05 in.) 
Fuser 
•  56.5 mm (2.22 in.) 
Transfer module 
•  25.10 mm (0.99 in.) 
•  59.70 mm (2.35 in.) 
•  28.30 mm (1.11 in.) 
•  65 mm (2.56 in.) 
•  44 mm (1.73 in.) 
 
Do the repeating defects match any of the measurements? 
Take note of the distance, 
and then contact customer 
support. 
Take note of the distance, 
and then contact customer 
support. 
   
Print jobs do not print 
1  From the document you are trying to print, open the Print dialog, and then 
check if you have selected the correct printer. 
2  Print the document. 
 
Is the document printed? 
solved. 
1  Check if the printer is on. 
2  Resolve any error messages that appear on the display. 
3  Print the document. 
 
Is the document printed? 
solved.