Troubleshoot a problem 121
1 Make sure that the printer is not overheating.
Notes:
• Allow the printer to cool down after a long print
job.
• Observe the recommended ambient temperature
for the printer. For more information, see
Selecting a location for the printer.
2 Print the document.
Is the printer printing slow?
Contact customer support.
Job prints from the wrong tray or on the wrong paper
1 Check if you are printing on the correct paper.
2 Print the document.
Is the document printed on the correct paper?
Load the correct paper size
and paper type.
1 Depending on your operating system, specify the
paper size and paper type from the Printing
Preferences or Print dialog.
Note: You can also change the settings on the printer
control panel. Navigate to:
Settings > Paper > Tray Configuration > Paper
Size/Type
Press to navigate through the settings.
2 Make sure that the settings match the paper loaded.
3 Print the document.
Is the document printed on the correct paper?