Ridder RB50EPLUS - SERVICE; Troubleshooting

9. SERVICE
9.1 Troubleshoong
This secon describes possible problems and their soluons. If a problem is not in the list that
follows, contact your supplier or the manufacturer.
Problem 1 The tube motor does not turn.
Observaon 1 The tube motor does not turn when the adjusng switch or control box is used.
Cause 1 The mains voltage is not connected.
Soluon 1 Connect the mains voltage.
Cause 2 There is a problem with the connecons.
Soluon 2 The installer must do a check of the connecons and cables and repair incorrect
connecons or broken wires.
Cause 3 The tube motor is thermally stopped.
Soluon 3 Wait some me. Let the tube motor temperature decrease.
Cause 4 The mains voltage is not correct.
Soluon 4 Refer to the idencaon informaon on the tube motor for the correct mains
voltage. If the mains voltage does not agree, contact your supplier.
Cause 5 The decreased capacity of the capacitors caused the end of the lifespan.
Soluon 5 Replace the tube motor. Set the end posions.
Do a check of the condions and starng points in §5.2.
• Is there no undervoltage less than 190 V?
• Are problems with inducon prevented?
• Is the load less than the maximum switch-contact load for the switch installaon
(relay controls, switches and such)?
Do a check of the condions and starng points in § 6.1.
• Is the duty cycle correct?
Cause 6 1 thru 5 do not give a soluon to the problem. The cause is unknown.
Soluon 6 Contact your supplier or the manufacturer.
Ridder Drive Systems
T +31 (0)341 416 854 F +31 (0)341 416 611 I www.ridder.com
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