5.2 WARRANTY AND RETURN POLICY
DOC01-V6ULB+ 43
5.2 Return policy
Non-conforming product
If a Rotec product does not conform to the original purchase order, the problem must
be reported within 48 hours of receipt of the product. Any action required to bring the
product into conformity will be at Rotec expense and will be carried out as soon as
possible after the non-conformity has been reported.
Damaged product
It is the recipient's responsibility to check the goods even if the box(es) appear to be in
good condition. If there is any damage, it must all be indicated on the delivery note at
the time of receipt of the goods. Rotec must be informed within 24 hours of the date
of delivery to the consignee in order to take appropriate action against the carrier as
soon as possible. If Rotec is not notified of the damage within 24 hours of delivery to the
consignee, or if the damage is not noted on the delivery note at the time of receipt of
the goods, the consignee may be liable for the full cost of repair and/or replacement of
the damaged goods.
Returned product
Returned products must have a Return Authorization (RA) number and are subject to a
25% restocking fee. In addition, shipping costs must be paid by the customer. For more
information, please contact our customer service department.
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