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Display/Problem Cause Solution
Err 31 Interface handshake interrupted Transmit XON, then CTS
Print fct. blocked (XOFF, CTS)
Ref.wt. too light Error in storing reference weight Weight too light or there is
(with the counting or weighing- no sample on the scale
in-percent application)
Cannot update Reference updating not possible See “Counting” in “Operating
(with the counting application) the Scale“ for reference
updating criteria
Not a number Input wrong (with any Follow the instructions for the
xxxxx Too low application program), e.g., application programs
xxxxx Too high alphabetic input not allowed
Too many char. Input text too long Allowable text lengths, incl.
decimal point:
– S ID, NUM, L ID,
ID: max. 20 characters
– W ID: max. 14 characters
Err 10x Key is stuck Release key
or
Key pressed when switching on Contact your local
the scale: Sartorius Service Center
x = 1 : N (F1, F2, F5, F6), c
x = 2 : D, N (F3), 0, 3, 4, 9
x = 3 : 2, 5, 6, ., p, t-right
x = 4 : 1, 7, 8, N (F4), a,
t-left
“Checkerboard” pattern displayed M key was pressed when turning on
continuously the scale, or is stuck
Err 340 Operating parameter (EEPROM) Contact your local Sartorius
is wrong Service Center
No WP Weighing platform is defective Contact your local Sartorius
Service Center
blocked Function blocked none
The special code J None of the keys has been pressed Press a key
remains displayed since the scale was turned on
The weight readout Unstable ambient conditions Set up the scale
changes constantly in another area
Too much vibration, or the scale Change Setup configurations
is exposed to a draft to adapt the scale to the
ambient conditions
A foreign object is caught between Remove the foreign object
the pan and the scale housing
The weight readout is The scale has not been Calibrate/adjust the scale
obviously wrong calibrated/adjusted
The scale was not tared Tare before weighing
before weighing
The scale is not level Level the scale
The dust cover is caught under the See “Replacing the Dust Cover” in
weighing pan the chapter “Care and Maintenance”
If any other errors occur, contact your local Sartorius Service Center!
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