Seca 103 - 11 Troubleshooting; Errors in the System

74 • secaconnect 103/seca 452
17-10-01-266-002a/07-2018B
11.TROUBLESHOOTING
11.1 Errors in the system
➔ Errors in the system
➔ Malfunctions during measurement
procedure
Problem Cause Remedy
secaconnect 103 cannot be
started
Server does not fulfill system
requirements
Comply with system requirements
➔ System requirements
Operating system does not fulfill
system requirements
secaconnect 103 cannot be
opened
Port in the firewall is not enabled
➔ Configuring the firewall
Check settings for all firewalls in the system
Browser does not fulfill the system
requirements
Comply with system requirements
➔ System requirements
seca measuring device does
not appear in the Device list
after scanning the QR code
seca measuring device switched off seca measuring device switched on
Scanner not compatible
Use compatible scanner: ➔ Compatible
seca measuring devices
Scanner defective
Replace scanner
➔ Compatible seca measuring devices
Timeout Transmisson error
implausible
Modify settings:
➔ Changing a setting of a seca measuring
device
Port in the firewall is not enabled
• ➔ Configuring the firewall
• Check settings for all firewalls in the
system
Settings in security program
implausible
• ➔ Configuring the security program
• Check settings for all security programs in
the system
seca measuring device
appears in the Device list as
Offline
seca measuring device switched off seca measuring device switched on
Ethernet cable not connected Connect Ethernet cable
Network socket not patched Patch network socket
WiFi connection disconnected
• Check availability of WiFi network
• Reconnect seca measuring device:
- Switch off the device
- ➔ Deleting a device
- ➔ Adding a seca measuring device
Port in firewall not (or no longer)
enabled
• ➔ Configuring the firewall
• Check settings for all firewalls in the
system
seca measuring device defective
• Use replacement device
• Have device repaired
seca measuring device
appears in Device list as
Offline and as Online
seca measuring device has received a
new IP address
Delete entry of device shown as Offline
from the Device list