Shure MXW - Troubleshooting MXW System Issues; No or Distorted Audio Troubleshooting

Firmware Release Requirements
Microflex Wireless devices comprise a network with multiple communications protocols that work together to ensure proper operation. The recommended best
practice is that all MXW devices are on an identical release. To view the firmware of each MXW device on the network, open the Utility page of the MXW control
software.
The format for Shure device’s firmware is MAJOR.MINOR.PATCH. (Ex. 1.6.2 where 1 is the Major firmware level, 6 is the Minor firmware level, and 2 is the
Patch firmware level.) At minimum, devices that operate on the same subnet should have identical MAJOR and MINOR release numbers.
Troubleshooting
The following table offers typical solutions when troubleshooting the Microflex
Wireless System.
SolutionIndicatorProblem
Green
Network
Audio
No or
distorted
audio
•Check cables
•Check that transmitters are on and chan-
nels are un-muted
LED on
the Audio
•Check that the input meters are OK on
the Monitor tab of the MXW control soft-
ware. Attenuate if the channel is clipping.
Network
Interface
or
SCM820
•Check the output meters on the Audio
Network Interface (ANI) front panel and
in the ANI control software. Use head-
phones to listen to the audio from the ANI.
Attenuate if the channel is clipping.
•Check that the output level of the ANI
matches the input of the connecting
equipment.
•Verify APT is not performing a spectrum
scan.
•Ensure all devices are on and have a
stable network connection
•Use Dante Controller software (DC) to
verify channel subscriptions
Flashing
Green
•Check master clock in DC (an MXWAPT
must be master clock)
Red
SolutionIndicatorProblem
Shure IncorporatedMXW
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